Manager, Data Insights
Location: Maryland Heights
Posted on: June 25, 2022
This role works in a leadership capacity as part of our TechMobile
application development team, an application used by 19k+ Field
Technicians for their daily work responsibilities. This job
provides leadership and content contribution to the requirements
and technical analysis needed to turn business requirements into
technical solutions. Works across the organization to understand
business requirements and needs, define and document a technical
solution, and drive a superior technician experience. Directly
supervises the teams responsible for creating and documenting
technical solution requirements, with a focus on scalability, time
to market, delivery, operations, and customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Work with Field Operations leadership to understand the
requirements and expectations for new and/or improved feature sets
in the TechMobile application.
Outline and coordinate a technical solutions document to be used by
development teams to implement/improve software performance needs
Contribute ideas to improve operational efficiency and availability
of all systems and applications.
Work with other Charter teams from Product, to infrastructure and
Recommend and monitor continual improvements within the data
platform and services that allow Charter to decrease time to market
for new customer experiences.
Assist in managing the adoption of systems/tools/processes where
Support leadership in the continuing transformation of Charter into
a data and analytics driven organization.
Directly supervise and support a high-performing team by
recruiting, training, and developing individual contributors.
Identify, mitigate, and communicate project risks to key
Review and analyze data platform and services to ensure compliance
with industry and government regulations, protecting our data
assets with the highest levels of security
Skills/Abilities and Knowledge
Familiar with Jira and Agile development methodologies.
Technology leader familiar with Android applications, and
Experience with Agile development methodology
Experience using Jira to manage the development life cycle
Understanding of public cloud infrastructure services capabilities
such as AWS
Understanding of modern microservices architectures employed at web
Understanding of DevOps principles and practices
Experience leading people and projects to a successful, high impact
Excellent communication skills: Listening, verbal and written
Ability to analyze and resolve issues, both logical and
Self-motivator, independent, cooperative, flexible, creative
Demonstrates effective communications skills including presentation
Ability to plan, prioritize and organize effectively
Some knowledge of telecommunication/cable services or industry
experience preferred, but not required
BA or BS College Degree or related work experience
Related Work Experience
5+ years of Telecommunications, Product and/or equivalent
2+ years of Software engineering team management
2+ years of Distributed computing software development
Some travel required
MPD540 311342 311342BR Required
Keywords: SPECTRUM, Springfield , Manager, Data Insights, Executive , Maryland Heights, Illinois
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