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Manager, Data Insights

Location: Maryland Heights
Posted on: June 25, 2022

Job Description:

This role works in a leadership capacity as part of our TechMobile application development team, an application used by 19k+ Field Technicians for their daily work responsibilities. This job provides leadership and content contribution to the requirements and technical analysis needed to turn business requirements into technical solutions. Works across the organization to understand business requirements and needs, define and document a technical solution, and drive a superior technician experience. Directly supervises the teams responsible for creating and documenting technical solution requirements, with a focus on scalability, time to market, delivery, operations, and customer experience.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Work with Field Operations leadership to understand the requirements and expectations for new and/or improved feature sets in the TechMobile application.

Outline and coordinate a technical solutions document to be used by development teams to implement/improve software performance needs .

Contribute ideas to improve operational efficiency and availability of all systems and applications.

Work with other Charter teams from Product, to infrastructure and application development.

Recommend and monitor continual improvements within the data platform and services that allow Charter to decrease time to market for new customer experiences.

Assist in managing the adoption of systems/tools/processes where appropriate.

Support leadership in the continuing transformation of Charter into a data and analytics driven organization.

Directly supervise and support a high-performing team by recruiting, training, and developing individual contributors.

Identify, mitigate, and communicate project risks to key stakeholders.

Review and analyze data platform and services to ensure compliance with industry and government regulations, protecting our data assets with the highest levels of security
Skills/Abilities and Knowledge
Familiar with Jira and Agile development methodologies.
Technology leader familiar with Android applications, and Microservices development
Experience with Agile development methodology
Experience using Jira to manage the development life cycle
Understanding of public cloud infrastructure services capabilities such as AWS
Understanding of modern microservices architectures employed at web scale
Understanding of DevOps principles and practices
Experience leading people and projects to a successful, high impact outcome
Excellent communication skills: Listening, verbal and written
Ability to analyze and resolve issues, both logical and interpersonal
Self-motivator, independent, cooperative, flexible, creative
Demonstrates effective communications skills including presentation skills
Ability to plan, prioritize and organize effectively
Some knowledge of telecommunication/cable services or industry experience preferred, but not required

BA or BS College Degree or related work experience

Related Work Experience
5+ years of Telecommunications, Product and/or equivalent experience
2+ years of Software engineering team management
2+ years of Distributed computing software development

Office environment
Some travel required
MPD540 311342 311342BR Required

Job Industries
  • Transportation

Keywords: SPECTRUM, Springfield , Manager, Data Insights, Executive , Maryland Heights, Illinois

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