People Partner Coordinator
Company: Zobility
Location: Normal
Posted on: April 3, 2026
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Job Description:
Job Description Job Description Job Title: People Partner
Coordinator Location: Normal, IL 61761 Job Type: 06 Months with
possible extension JOB DESCRIPTION: Responsibilities: · Serve as
Tier 1 support for employee inquiries across benefits, payroll, pay
programs, people systems, policy, and general HR topics—via case,
chat, and occasional walk-ups. · Own end-to-end case handling:
triage, diagnose, resolve or route; document clearly; close the
loop on time and in full. · Use our tools confidently, working in
case management and HR systems (e.g., ServiceNow, Workday, iCIMS or
similar) to research, process transactions, and keep records
accurate. · Create clarity at scale by leveraging response
templates and knowledge articles; propose updates to keep content
current and easy to follow. · Escalate well: identify risk, apply
judgment, and partner with COEs/People Partners when issues need
Tier 2 support. · Support lifecycle moments (e.g., onboarding
tasks, employment changes, offboarding steps) with accuracy,
urgency, and a great employee experience. · Meet quality and
timeliness standards (SLA, CSAT, first-contact resolution) while
maintaining confidentiality and compliance. · Continuously improve:
flag trends, eliminate root causes, and suggest process or
automation opportunities that make support faster and clearer.
Requirements: · 2 years in HR shared services, People Operations,
or high-volume employee/customer support. · Systems fluency with
HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable
tools). · Clear, empathetic communication—you simplify complexity,
document well, and tailor your message to the audience. · Sound
judgment and discretion with sensitive information; strong
attention to detail and follow-through. · Bias for action in a
fast-moving, ambiguous environment; you prioritize, adapt, and
finish strong. · Bonus: experience in benefits or payroll support;
knowledge base authoring; contact center/chat workflows; shift
flexibility during peak cycles. Company Description Zobility
(RGBSI), is dedicated to providing the highest quality of services
to our clients and employees. We are proud to be the primary
partner to top companies in the automotive, aerospace & defense,
IT, media & entertainment, sports, energy, and finance industries.
As a result of our clients' continued growth, we are looking for
energetic, personable professionals to partner with these leading
US companies Company Description Zobility (RGBSI), is dedicated to
providing the highest quality of services to our clients and
employees. We are proud to be the primary partner to top companies
in the automotive, aerospace & defense, IT, media & entertainment,
sports, energy, and finance industries. As a result of our clients'
continued growth, we are looking for energetic, personable
professionals to partner with these leading US companies
Keywords: Zobility, Springfield , People Partner Coordinator, Accounting, Auditing , Normal, Illinois
