Customer Service Representative - State Farm Agent Team Member

Company: Damon Priddy - State Farm Agent
Location: Springfield
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: Health Reimbursement Account (HRA) Supplemental Health (100% employer paid) Group Life Insurance Benefits (100% employer paid) Monday - Friday hours with major holidays off Growth potential/Opportunity for advancement within the agency 401(k) matching Paid time off Wellness resources Bonus based on performance Competitive salary Dental insurance Health insurance Training & development Vision insurance Position Overview Are you outgoing and customer-focused? As a member of our client experience team, you will be a part of Springfield's 1 community voted insurance agency as well as voted a top employer in the Springfield area! Attention to detail, customer service skills, and a desire to help people would make you an ideal fit. We expect exceptional client experiences that reinforce the growth of our successful agency. This position is many times the first voice and the first face our clients hear and see. Enjoy a stable, full-time Monday-Friday schedule with opportunities to grow, advance and earn additional income through commissions and bonus. Responsibilities Be the primary answer on incoming calls and be able to screen & transfer calls appropriately. Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, identify customer needs, and market appropriate products and services. Schedule appointments daily/weekly and meet goals & expectations in regard to appointment setting. Handle escalated customer complaints and issues. Be extremely diligent in notating accounts and conversations as they occur. We'll need you to bring Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening Be People-oriented and extremely detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment There are also commission and bonus opportunities to increase base salary as well! Note that this is 100% in-office. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. Please be on the lookout for an email invitation to complete the required assessments. An interview will not be scheduled until assessments are complete.

Keywords: Damon Priddy - State Farm Agent, Springfield , Customer Service Representative - State Farm Agent Team Member, Sales , Springfield, Illinois