Guest Service Agent - Fairfield Inn - St. Louis/Collinsville
Company: Fairfield Inn Collinsville
Posted on: January 27, 2023
Guest Service Agent
SUMMARY:To assist guests efficiently, courteously, and
professionally in all Guest Service related functions and to
maintain high standards of service and hospitality.
- Provide the highest quality of service to the customer at all
times. Promptly and effectively deal with guest complaints and
- Check guests in and out efficiently and in a friendly
- Post guest charges and compute guest bill, collect payment and
make change for hotel guests following all cash handling procedures
as required by M&R Hospitality Management.
- Handle guest mail and messages per established procedures. Be
very knowledgeable of Rewards program and promotions.
- Develop a thorough knowledge of hotel staff, room locations,
room rates, amenities, and selling strategies. -
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper
telephone etiquette. -
- Block rooms and handle special requests.
- Monitor room availability.
- Handle safe deposits by guests per established procedures.
- Keep lobby, back office and desk area clean and
- Have a thorough knowledge of emergency and security procedures.
- Offer and properly handle requests for wake-up calls.
- Know how to clean guest rooms to standards.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change fund are balanced
throughout each shift. -
- Inform management of any guest or systems related complaints or
- Communicate with incoming staff and management by logging
pertinent information in the pass on log. -
- Keep maintenance informed of all maintenance needs.
- Pass on guest lost and found inquiries to management or
- Assist in marketing effort by completing Company Tracking
- Must wear proper uniform at all times in accordance with the
Standards of Appearance. Have a thorough knowledge of emergency
- Practice safety standards at all times.
- Be able to move luggage or packages weighing up to 40 lbs.
- Each associate will be required to follow the rules as found in
the M&R Employee Handbook
- Perform other duties as assigned by management, of which
employee is capable of performing
Keywords: Fairfield Inn Collinsville, Springfield , Guest Service Agent - Fairfield Inn - St. Louis/Collinsville, Sales , Collinsville, Illinois
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