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Mgr, Resi Inbound Sales

Company: SPECTRUM
Location: Saint Ann
Posted on: June 25, 2022

Job Description:

JOB SUMMARY
Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently, support all efforts to simplify and enhance the customer experience.

Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Motivate a team of individuals to meet or exceed established sales targets.

Develop new sales strategies within the call center to maximize opportunities.

Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).

Daily monitoring of activities to ensure quality standards are met or exceeded.

Daily monitoring of individual and team sales performance.

Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.

Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.

Handle all customer complaints and escalations as required.

Perform other duties as required by management.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of cable and telecommunications products and services
Ability to work variable hours
Ability to work a five-day work week which must include one weekend day

Required Education
Bachelors Degree or equivalent work experience required



Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience 1

WORKING CONDITIONS
Office environment

PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to work seated for prolonged periods of time

Mental Requirements
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)
Ability to work with others to resolve problems, handle requests or situations SIB530 310669 310669BR Required

Preferred
Job Industries
  • Transportation

Keywords: SPECTRUM, Springfield , Mgr, Resi Inbound Sales, Sales , Saint Ann, Illinois

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