Mgr, Resi Inbound Sales
Location: Saint Ann
Posted on: June 25, 2022
Responsible for Coaching and development of a team of Sales
Supervisors in a fast-paced, dynamic Call Center Sales environment.
Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently, support all efforts to simplify and
enhance the customer experience.
Professional and highly motivated Manager with strong sales
coaching and developmental experience in a fast-paced, dynamic Call
Center Sales environment.
Motivate a team of individuals to meet or exceed established sales
Develop new sales strategies within the call center to maximize
Ensures that company revenue goals are met and exceeded in all
areas, including connects, upgrades and additional revenue
generating units (RGUs).
Daily monitoring of activities to ensure quality standards are met
Daily monitoring of individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure
alignment on all Charter Communications initiatives.
Candidates must have ability to work in a pay for performance and
structured environment and respond to customer/employee inquires
within a timely period.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of cable and telecommunications products and services
Ability to work variable hours
Ability to work a five-day work week which must include one weekend
Bachelors Degree or equivalent work experience required
Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience 1
PHYSICAL AND MENTAL REQUIREMENTS
Ability to work seated for prolonged periods of time
Ability to communicate effectively with employees, customers,
suppliers, in person, on the phone, and by written communications
in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job
Ability to use personal computer and software applications (I.e.
Microsoft Word, Outlook, etc.)
Ability to work with others to resolve problems, handle requests or
situations SIB530 310669 310669BR Required
Keywords: SPECTRUM, Springfield , Mgr, Resi Inbound Sales, Sales , Saint Ann, Illinois
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