Patient Service Representative
Company: Memorial Health
Posted on: November 22, 2021
Patient Service Representative Job Locations US-IL-Springfield
Category Clerical, Administrative and Business Support
Position Type Full-Time
Overview Contacts various parties via telephone and in writing to
collect patient responsibility account balances. Qualifications
Education equivalent to graduation
from high school or GED required. Experience:
- Six or more months of business office experience, preferably in
the areas of billing, collections, insurance principles/practices,
or accounts receivable.
- Previous experience as a collector is highly desirableOther
- Working knowledge of computers is required, with the ability to
enter and retrieve data, and electronically notate billing
application and associated software programs.
- Must demonstrate ability to work successfully with internal and
- Must demonstrate detail orientation, critical thinking, and
problem solving ability.
- Must demonstrate excellent oral and written communication and
customer service skills.
- Must demonstrate ability to persuade and negotiate effectively.
Responsibilities Places outbound calls to patients/responsible
parties and various internal and external sources regarding
outstanding patient due balances. Responds to oral and/or written
patient inquiries regarding outstanding patient due balances,
account or billing information, and financial assistance.
Identifies, prioritizes, and resolves problematic accounts.
Performs appropriate review/investigation/verification of patient
eligibility for possible payer sources and/or financial assistance.
Accepts and processes patient payments using all appropriate
applications and tools available. Reviews and combines multiple
accounts for individual patients. Explains available payment
options and establishes appropriate payment plans with patients/
responsible parties. Monitors established payment plans until paid
in full or nullified by the patient/responsible party. Coordinates
further collection activities as necessary. Coordinates collection
of patient/borrower information and ensures timely delivery of loan
applications to Memorial's chosen lending institution for
processing of loans. Processes estate liens per existing procedures
and guidelines. Reviews, appropriately documents, and recommends
accounts for Charity Care consideration as determined by existing
procedures and guidelines. Meets with patients/responsible parties,
as necessary, regarding collection of patient due balances. Reviews
and documents accounts, obtains appropriate authorizations, and
coordinates necessary activities, per existing procedures and
guidelines, to ensure timely transfer of accounts to outside
collection agencies. Orients and cross-trains others within
assigned area of responsibility as directed and defined by
management. May assist other areas within the unit or department,
as necessary, during times of special needs or staff absences.
Performs other related work as required or requested
CategoryPatient RepresentativesEducationHigh School or
EquivalentExperience0 to 1 yearJob typeFull time
Keywords: Memorial Health, Springfield , Patient Service Representative, Sales , Springfield, Illinois
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