Sales Support Specialist
Company: Hinduja Global Solutions
Location: Bunker Hill
Posted on: February 25, 2021
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Job Description:
EOE STATEMENTWe are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. --DESCRIPTION JOB PURPOSE: The
objective of the Sales Support Specialist position is to increase
Monsanto's net income by increasing sales force selling time by 20%
and improving customer satisfaction. Principal Duties and
Responsibilities: Program Administration Facilitates Field Sales
Team training on program guidelines and platforms.Performs model
testing on new and existing platforms.Provides status reports on
program progression throughout program cycle.Actively pursues error
resolution of all enrollments to ensure program compliance and
compensation to qualified Growers and Dealers.Manages Grower and
Retailer data. Reporting Provides standardized and adhoc reports to
Field Team.Ensures that results of data analysis presents
information in an efficient and effective manner.Collects data from
Field Teams as needed for internal operations. Fulfillment Fulfills
marketing material requests to include postcards, mailing,
advertising, invitations etc---Coordinates order and delivery of
promotional items through approved vendors.Orders materials such as
booths, banners and sales material for trade shows, field days and
Dealer/Grower meetings.Sales Support and Customer
ServiceSupplements customer contact as needed.Communicates key
dates and deadlines.Completes tasks deemed by the business to
assist the Field Team in meeting their goals.Promotes use of
business management tools with the Field and internally to provide
world class service to customers.--------------------------------
In addition to the above, all HGS employees are expected to:
Promote teamwork and cooperative effort.--Help train and give
guidance to other HGS employees.--Maintain a clean, safe, and
unobstructed work area, and practice good safety habits.--Provide
internal and external customers with the highest quality service.
Minimum Job Requirements: (Education, Experience, Skills) BA/BS in
Business related field preferred2 - 4 years previous customer
service experience is requiredProven analytical skillsStrong Verbal
and Written Communication SkillsOrganization and Planning
SkillsMultitasking and ability to prioritize workloadDetail
OrientedIntermediate Computer Skills Utilizing MS Word, Excel,
PowerPoint and Access--POSITION REQUIREMENTS COMPETENCIES: Uses
Sound Judgment & Makes Decisions Wisely Asks questions of team
members and managers to identify critical issues.-- Understands the
impact of a decision on customers and HGS.-- Knows when to seek
direction with an issue or problem and/or to gain understanding
about the impact of an action or decision. -- Shows Initiative
Proactively seeks solutions to problems before being asked.
Initiates self-development efforts and seeks job enrichment
opportunities. -- Promotes Teamwork Participates on cross
functional teams.-- Provides knowledge about multiple projects,
products and/or customers to increase team member understanding.--
Helps others improve individual contributions as a team member. --
Communicates Effectively Listens and converses with a variety of
audiences.-- Extracts key issues from others by asking the right
questions.-- Able to present information and ideas in a cohesive
and logical manner. -- Embraces Differences Takes accountability
for own progress and seeks to continually improve. Responds to
others' varying needs. Appreciates differences among team members.
-- Drives Customer Focus Identifies opportunities to exceed the
expectations of customers.-- Establishes and nurtures strong
sustainable collaborative relationships with internal and external
customers. Designs internal work processes to improve customer
service. Adds value to the organization by providing exemplary
customer service.-- Follows up, gets help from others when
necessary. --EXEMPT/NON-EXEMPTNon-Exempt --LOCATION127 Monsanto -
St Louis --ABOUT THE ORGANIZATIONAbout Hinduja Global Solutions
(HGS):
A global leader in business process management (BPM) and optimizing
the customer experience lifecycle, HGS is helping to make its
clients more competitive every day. HGS combines technology-powered
services in automation, analytics and digital with domain expertise
focusing on back office processing, contact centers and HRO
solutions to deliver transformational impact to clients. Part of
the multi-billion dollar conglomerate Hinduja Group, HGS takes a
'globally local' approach, with over 42,371 employees across 72
delivery centers (as on 30th June 2019) in seven countries making a
difference to some of the world's leading brands across nine key
verticals. For the year ended March 2019, HGS had revenue of $689
million.
--PandoLogic.Category: Sales, Keywords: Sales Support
Specialist
Keywords: Hinduja Global Solutions, Springfield , Sales Support Specialist, Sales , Bunker Hill, Illinois
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