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Sales Support Specialist

Company: Hinduja Global Solutions
Location: New Baden
Posted on: February 25, 2021

Job Description:

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. --DESCRIPTION JOB PURPOSE: The objective of the Sales Support Specialist position is to increase Monsanto's net income by increasing sales force selling time by 20% and improving customer satisfaction. Principal Duties and Responsibilities: Program Administration Facilitates Field Sales Team training on program guidelines and platforms.Performs model testing on new and existing platforms.Provides status reports on program progression throughout program cycle.Actively pursues error resolution of all enrollments to ensure program compliance and compensation to qualified Growers and Dealers.Manages Grower and Retailer data. Reporting Provides standardized and adhoc reports to Field Team.Ensures that results of data analysis presents information in an efficient and effective manner.Collects data from Field Teams as needed for internal operations. Fulfillment Fulfills marketing material requests to include postcards, mailing, advertising, invitations etc---Coordinates order and delivery of promotional items through approved vendors.Orders materials such as booths, banners and sales material for trade shows, field days and Dealer/Grower meetings.Sales Support and Customer ServiceSupplements customer contact as needed.Communicates key dates and deadlines.Completes tasks deemed by the business to assist the Field Team in meeting their goals.Promotes use of business management tools with the Field and internally to provide world class service to customers.-------------------------------- In addition to the above, all HGS employees are expected to: Promote teamwork and cooperative effort.--Help train and give guidance to other HGS employees.--Maintain a clean, safe, and unobstructed work area, and practice good safety habits.--Provide internal and external customers with the highest quality service. Minimum Job Requirements: (Education, Experience, Skills) BA/BS in Business related field preferred2 - 4 years previous customer service experience is requiredProven analytical skillsStrong Verbal and Written Communication SkillsOrganization and Planning SkillsMultitasking and ability to prioritize workloadDetail OrientedIntermediate Computer Skills Utilizing MS Word, Excel, PowerPoint and Access--POSITION REQUIREMENTS COMPETENCIES: Uses Sound Judgment & Makes Decisions Wisely Asks questions of team members and managers to identify critical issues.-- Understands the impact of a decision on customers and HGS.-- Knows when to seek direction with an issue or problem and/or to gain understanding about the impact of an action or decision. -- Shows Initiative Proactively seeks solutions to problems before being asked. Initiates self-development efforts and seeks job enrichment opportunities. -- Promotes Teamwork Participates on cross functional teams.-- Provides knowledge about multiple projects, products and/or customers to increase team member understanding.-- Helps others improve individual contributions as a team member. -- Communicates Effectively Listens and converses with a variety of audiences.-- Extracts key issues from others by asking the right questions.-- Able to present information and ideas in a cohesive and logical manner. -- Embraces Differences Takes accountability for own progress and seeks to continually improve. Responds to others' varying needs. Appreciates differences among team members. -- Drives Customer Focus Identifies opportunities to exceed the expectations of customers.-- Establishes and nurtures strong sustainable collaborative relationships with internal and external customers. Designs internal work processes to improve customer service. Adds value to the organization by providing exemplary customer service.-- Follows up, gets help from others when necessary. --EXEMPT/NON-EXEMPTNon-Exempt --LOCATION127 Monsanto - St Louis --ABOUT THE ORGANIZATIONAbout Hinduja Global Solutions (HGS):
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach, with over 42,371 employees across 72 delivery centers (as on 30th June 2019) in seven countries making a difference to some of the world's leading brands across nine key verticals. For the year ended March 2019, HGS had revenue of $689 million.
--PandoLogic.Category: Sales, Keywords: Sales Support Specialist

Keywords: Hinduja Global Solutions, Springfield , Sales Support Specialist, Sales , New Baden, Illinois

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