Senior Field Service Technician

Company: Leonardo DRS
Location: Bridgeton
Posted on: May 28, 2023

Job Description:

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. - For additional information on DRS, please visit our website at

Job ID: -105828 -The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. Job Summary DRS Sustainment Systems Inc is seeking to hire Senior Field Service Technicians. The ideal candidates will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow on support stages of various programs to internals and external customers. Job Responsibilities

• Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers.
• May provide work leadership and technical assistance to lower-level technicians
• Serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings, computer programs and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment -
• Operate and maintain Government furnished military vehicles at DRS Land Systems facility locations and DRS Land Systems conducted testing events.
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written discrepancy reports, activity reports, expense reports, and provide feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• Determine and recommend which solutions or courses of action best fit the customer's needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Provide recommendations for technical documentation improvement and support validation & verification events as required
• May provide formal/informal training of customer personnel
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts while traveling to customer's site to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer's on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
• Support, communicate, reinforce, and defend the mission, values and culture of the organization Qualifications
  • High school diploma or GED with 5+ years of work experience
  • Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
  • Proficient in the use of a laptop computers, mobile devices, and related software
  • Must be able and willing to travel to CONUS and OCONUS locations
  • Willingness to travel to OCONUS locations that qualify for Hardship and Hazard compensation, a plus.
  • Must have or be eligible to obtain U.S. passport
  • U.S. citizenship and ability to obtain security clearance required
  • Fundamental understanding of computer systems, operating systems, and configuration files, a plus.
  • Outstanding communication skills (written and oral)
  • Excellent teambuilding and leadership skills.
  • Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies helpful Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
    
    Leonardo DRS Land Systems division is a recognized world leader in the integration of complex technologies into legacy systems and platforms for military and commercial customers globally. - DRS Land Systems offers a diverse portfolio of military products and technologies focused on battlefield reconnaissance and surveillance, survivability, lethality, heavy transport mobility, fuel and water distribution, radar and electronic systems testing. - Headquartered in Bridgeton, MO with a 100- acre heavy equipment manufacturing facility in West Plains, MO. -

Keywords: Leonardo DRS, Springfield , Senior Field Service Technician, Professions , Bridgeton, Illinois