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IT Control Analyst

Company: Springfield Clinic
Location: Springfield
Posted on: September 25, 2022

Job Description:

The IT Control Analyst is responsible for monitoring, analyzing, planning and documenting all change management functionalities utilized by the Clinic.
Job Relationships
Reports to the Senior Director of Infrastructure
Principal Responsibilities

  • Prepare agenda/lead with weekly CAB meetings.
  • Daily Change Management proactive review of CRs for accuracy and completeness, follow up and updates.
  • Process change request in a timely manner.
  • Maintain change calendar and planning process.
  • Assist with preparing and communicating change management reports to IT Organization.
  • Coordinate changes to be scheduled and completed in a timely manner.
  • Work directly with IT staff to endure all change request are planned, scheduled, communicated and completed with least impact to business.
  • Contribute and maintain accurate documentation of the organization's Change Management process and procedures.
  • Attend education programs on and off-site as required.
  • Learn Jira Application functionality to support end users.
  • Create education materials as needed.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.


    • Four (4) years of college level training in computer science, business or related discipline, or equivalent work experience in business, information technology or other related field is preferred.
    • Proven experience working with multiple stakeholders in a problem-solving environment.


      • ITIL certification preferred.

        Knowledge, Skills and Abilities

        • Ability to provide reliable transportation to commute between Clinic facilities as required for Clinic operations.
        • Ability to work in a collaborative manner with technical and non-technical personnel.
        • Effective interpersonal skills and relationship-building skills, strong customer service attitude.
        • Effective verbal, written and interpersonal communication skills.
        • Excellent attendance in previous work environment.
        • Excellent documentation skills.
        • Familiarity working in an Agile or KANBAN style environment is a bonus.
        • Knowledge of Change Management, Incident Management & Problem management processes.
        • Must be a mentor to peers and promote unity within the department.
        • Must be able to work in a fast-paced team environment and self-manage tasks.
        • Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
        • Must possess a high degree of integrity and trust along with the ability to work independently.
        • Proficiency in Microsoft Word, Excel, and Visio.
        • Proficient and accurate typing skills required.
        • Proven ability to manage multiple priorities.
        • Requires good interpersonal skills, ability to function in a fast paced, short deadline environment, and the ability to come up with innovative cost-effective decisions.
        • Self-motivated, organized, time-management and deductive problem solving skills.
        • Strong knowledge of common healthcare and EHR applications and related infrastructure (ie. AllScripts Touchworks).
        • Strong strategic thinking, change management, project management, multi-tasking and analytical problem-solving skills.

          Working Environment

          • This job operates in a professional office environment.
          • Team oriented environment utilizing collaboration with peers.
          • Normal office environment, sitting 90% of the time.
          • Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
          • Interacts with a variety of people on issues.
          • Ability to work independently to learn new technologies, techniques, processes, languages, platforms, systems.
          • This is a challenging position requiring excellent interpersonal skills, ability to function in a fast paced short-deadline environment, and create innovative results using software applications available for data analysis.

            PHI/Privacy Level

Keywords: Springfield Clinic, Springfield , IT Control Analyst, Professions , Springfield, Illinois

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