Principal Billing Analyst- Mobile
Location: Maryland Heights
Posted on: September 25, 2022
Position is responsible for managing the design, configuration,
reporting, and maintenance of back office applications supporting
the Spectrum mobile product. These mobile back office applications
support devices, accessories, offers, promotions, business
parameters, billing data queries, billing data
controls/inspections, non-bill validations, and mass changes. The
scope of the mobile back office applications includes the Mobile
biller, along with a number of custom developed and vendor tools.
This position is part of the Billing Design and Data Standards
organization, and supports initiatives driven by the mobile product
team and billing operations.
This position will leverage in business functions (ordering,
billing, installation, etc.) to guide rapid design of solutions for
new systems and enhancements to existing systems. This position
will provide detailed support to project teams as functional needs
are mapped to existing standardized platforms and development
patterns that allow faster delivery with consistent support and
operational stability. This position has extensive interaction with
Charter, billing vendors, and other external contacts.
MAJOR DUTIES AND RESPONSIBILITIES
Meet with and participate in meetings related to billing product
launches and system changes.
React and resolve issues in a timely manner ensuring production
stability and proactively avoid service interruption for the
Reviews documents, including project charters, functional
requirements, non-functional requirements and high-level designs to
ensure detailed design work and implementation can use the
Lead analysis activites and updates to parameters on the billing
platform including but not limited to production, training and
Validate and approve parameter updates and configuration as
required to ensure continuity and system integrity.
Research and respond to internal customer requests.
Support testing efforts in the test environment.
Validate testing for enhancements prior to implementation to ensure
daily operations are not adversely impacted.
Troubleshoot interface issues and manage updates between internal
application support and billing vendors.
Perform research and respond to inquiries from all areas of the
organization while providing high levels of quality.
Assume a mentorship role with other team members as needed to share
knowledge and contribute to the fulfillment
of departmental goals. Also, train more junior team members as
Complete special projects and other duties as assigned
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to identify complex problems and review related information
to develop and evaluate options
and implement solutions.
Exceptional interpersonal and communication skills
Ability to facilitate cross-functional communications among
Ability to make decisions and solve problems while working under
Ability to contribute to multiple projects at one time.
Ability to use logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions, or approaches to
Knowledge of personal computer and software application skills
(i.e. Word processing, spreadsheet, Visio, Project, etc.)
Strong leadership skills
Ability to communicate effectively with both technical and
Highly self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high
Bachelor's degree in IT or related field is preferred from
four-year college or university; or equivalent training, education
and experience. Master's degree preferred
Related Work Experience
10+ Years - Billing Design/Configuration/Platform Experience
5+ Years - Previous lead or SME experience
Skills/Abilities and Knowledge
Understanding of infrastructure technologies and concepts
Knowledge of mobile products and services
Knowledge of Amdocs billing software (CES, CRM, MEC, MCO,
Knowledge of JIRA
Expert knowledge of SQL
Expert knowledge supporting a large billing operation
Expert knowledge of the software development lifecycle
Expert knowledge of building custom ordering systems integrated
with a vendor billing system
7+ Years - Ordering/Billing system experience
6+ Years - Project management work experience
Travel Required - 5%
CBI601 315500 315500BR
Keywords: Spectrum, Springfield , Principal Billing Analyst- Mobile, Professions , Maryland Heights, Illinois
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