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Principal Billing Analyst

Company: Spectrum
Location: Maryland Heights
Posted on: September 25, 2022

Job Description:

Position requires expert knowledge and support for CSG billing system including all integration and interfaces. A primary responsibility is technical operational/design management which encompasses support for production, high availability, development, testing, and training environments. Position will partner with release management team to ensure that milestones are met for configuring and updating environments by providing best in class support. Position will analyze complex data and producing reports, macros and innovative processes for implementations and problem solving to ensure alignment between business operational strategies and technical solutions. The Principal Billing Analyst will be the principal reviewer of requirements documents prior to any/all implementation. This position has extensive interaction with Charter, billing vendors, and other external contacts. Serves as a mentor for junior members of team.

Extensive understanding CSG billing system knowledge inclusive of system monitoring, production deployment, job scheduling where needed, automation, and technical support of software upgrades.

Monitors work queues and ensures the stability of the production systems.

Reacts and resolves issues in a timely manner ensuring production stability and proactively avoid service interruption for the customer.

Creates, configures, and supports billing instances in test and training environments. Ensures setup is complete before turning over to users for activity.

Works closely with other departments on the controllers to include, but not limited to DNCS DAC and video engineering.

Utilizes knowledge of Charter Communications services and products.

Leads analysis activities and updates to parameters on the billing platform including but not limited to production, training and test.

Validates and approves parameter updates and configuration as required to ensure continuity and system integrity.

Researches and responds to internal customer requests.

Delivers and provides exceptional billing platform interface support, including on call rotation.

Supports testing efforts in the test environment.

Validates testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.

Troubleshoots interface issues and manages updates between internal application support and billing vendors.

Performs research and responds to inquiries from all areas of the organization while providing high levels of quality.

Assumes a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals. Also, train more junior team members as needed,

Ensures project success by defining and overseeing the development process for all team members

Completes special projects and other duties as assigned

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Exceptional interpersonal and communication skills
Ability to facilitate cross-functional communications among multiple teams.
Ability to make decisions and solve problems while working under pressure.
Ability to contribute to multiple projects at one time.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Knowledge of personal computer and software application skills (i.e. Word processing, spreadsheet, Visio, Project, etc.)
Ability to communicate effectively with both technical and non-technical audiences.
Highly self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high pressure environment
Expert knowledge of the billing systems and platform (CSG) products and services.
Advanced knowledge of broad IT operations and interconnectivity of systems
Expert knowledge in the use of the billing platform including but not limited to: SQL, parameter entry, security, and product and pricing structure.

Required Education
Bachelor's degree in IT or related field or equivalent training, education and experience.

Preferred Education
Master's degree

Preferred Related Work Experience and Number of Years
10+ years experience Telecom
10+ years experience Billing Platform Application
10+ years experience CSG Experience
5+ years experience Previous lead or SME experience
Strong leadership skills

Office environment
Travel Required - 25%
#LI-MH2 CBI601 319637 319637BR

Keywords: Spectrum, Springfield , Principal Billing Analyst, Professions , Maryland Heights, Illinois

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