Principal Billing Analyst
Location: Maryland Heights
Posted on: September 25, 2022
Position requires expert knowledge and support for CSG billing
system including all integration and interfaces. A primary
responsibility is technical operational/design management which
encompasses support for production, high availability, development,
testing, and training environments. Position will partner with
release management team to ensure that milestones are met for
configuring and updating environments by providing best in class
support. Position will analyze complex data and producing reports,
macros and innovative processes for implementations and problem
solving to ensure alignment between business operational strategies
and technical solutions. The Principal Billing Analyst will be the
principal reviewer of requirements documents prior to any/all
implementation. This position has extensive interaction with
Charter, billing vendors, and other external contacts. Serves as a
mentor for junior members of team.
MAJOR DUTIES AND RESPONSIBILITIES
Extensive understanding CSG billing system knowledge inclusive of
system monitoring, production deployment, job scheduling where
needed, automation, and technical support of software upgrades.
Monitors work queues and ensures the stability of the production
Reacts and resolves issues in a timely manner ensuring production
stability and proactively avoid service interruption for the
Creates, configures, and supports billing instances in test and
training environments. Ensures setup is complete before turning
over to users for activity.
Works closely with other departments on the controllers to include,
but not limited to DNCS DAC and video engineering.
Utilizes knowledge of Charter Communications services and
Leads analysis activities and updates to parameters on the billing
platform including but not limited to production, training and
Validates and approves parameter updates and configuration as
required to ensure continuity and system integrity.
Researches and responds to internal customer requests.
Delivers and provides exceptional billing platform interface
support, including on call rotation.
Supports testing efforts in the test environment.
Validates testing for enhancements prior to implementation to
ensure daily operations are not adversely impacted.
Troubleshoots interface issues and manages updates between internal
application support and billing vendors.
Performs research and responds to inquiries from all areas of the
organization while providing high levels of quality.
Assumes a mentorship role with other team members as needed to
share knowledge and contribute to the fulfillment of departmental
goals. Also, train more junior team members as needed,
Ensures project success by defining and overseeing the development
process for all team members
Completes special projects and other duties as assigned
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to identify complex problems and review related information
to develop and evaluate options and implement solutions.
Exceptional interpersonal and communication skills
Ability to facilitate cross-functional communications among
Ability to make decisions and solve problems while working under
Ability to contribute to multiple projects at one time.
Ability to use logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to
Knowledge of personal computer and software application skills
(i.e. Word processing, spreadsheet, Visio, Project, etc.)
Ability to communicate effectively with both technical and
Highly self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high
Expert knowledge of the billing systems and platform (CSG) products
Advanced knowledge of broad IT operations and interconnectivity of
Expert knowledge in the use of the billing platform including but
not limited to: SQL, parameter entry, security, and product and
Bachelor's degree in IT or related field or equivalent training,
education and experience.
Preferred Related Work Experience and Number of Years
10+ years experience Telecom
10+ years experience Billing Platform Application
10+ years experience CSG Experience
5+ years experience Previous lead or SME experience
Strong leadership skills
Travel Required - 25%
#LI-MH2 CBI601 319637 319637BR
Keywords: Spectrum, Springfield , Principal Billing Analyst, Professions , Maryland Heights, Illinois
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