Operational Risk Associate Analyst II
Company: Citi
Location: Golden Eagle
Posted on: August 7, 2022
Job Description:
The Operational Rsk Assoc Anlst II is a developing professional
role. This role identifies policy and applies specialty knowledge
in monitoring and assessing processes and data. Integrates
established disciplinary knowledge within own specialty area with
basic understanding of related industry practices. Good
understanding of how the team interacts with others in
accomplishing the objectives of the area. Develops working
knowledge of industry practices and standards. Must be able to
exchange information in a concise and logical way as well as be
sensitive to audience diversity. Limited but direct impact on the
business through the quality of the tasks/services provided. Impact
of the job holder is restricted to own team.Responsibilities:
- Participates in the application of operational risk policies,
technology and tools, and governance processes to create lasting
solutions for minimizing losses from failed internal processes,
inadequate controls, and emerging risks.
- Contributes to risk assessments and drives actions to address
the root causes that persistently lead to operational risk losses
by challenging both historical and proposed practices.
- Provides governance and oversight may include (not limited to)
technology operational risk, risk for example.
- Ensures BAU policies and procedures meet regulatory and
business obligations
- Utilizes MIS to monitor exceptions; and where necessary perform
root cause analysis
- Act as a point of contact for issue escalation and regulatory
exams and audits
- Tests confirmations and prospectus delivery processes and
controls
- Works with technology teams to develop automated solutions for
processing and monitoring
- Identifies issues, oversee remediation efforts and escalate
fails to Middle Office, Compliance, Technology
- Acts as a subject matter experts and perform business analyses
development of related control frameworks
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency.Qualifications:
- 0-2 years related experience
- Consistently demonstrates clear and concise written and verbal
communication skills
- Experience in collecting, and documenting business and
technology processes
- Excellent oral and written communication skills and ability to
facilitate discussions
- Ability to quickly grasp and master new concepts / requirements
and related product / functional knowledge
- Ability to create and deliver presentations to senior levels of
management and/or stakeholders
- Ability to work under pressure and manage to tight deadlines or
unexpected changes in expectations or requirements
- Willingness to ask questions, challenge the status quo and seek
out answers
- Ability to work independently, multi-task, and take ownership
of various analyses or reviews
- Excellent analytical and problem solving skillsEducation:
- Bachelor's/University degree or equivalent experienceThis
position will focus on performing call monitoring activities for
the 3rd party servicer for Mortgage Servicing. Position will be
monitoring for regulatory requirements and Operational risk, via
listening to recorded calls between the 3rd party provider and Citi
customers. Will work with business partners to provide insight into
overall quality of calls and escalate as needed. Will serve as SME
for testing and drives efficiency of testing and making changes
when needed.-------------------------------------------------Job
Family Group: Risk
Management-------------------------------------------------Job
Family:Operational
Risk------------------------------------------------------Time
Type:Full
time------------------------------------------------------Citi is
an equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review .View the
"" poster. View the .View the .View the
-----------------------------Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Springfield , Operational Risk Associate Analyst II, Professions , Golden Eagle, Illinois
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