ERP Systems Support Analyst

Company: Springfield Clinic
Location: Springfield
Posted on: August 6, 2022

Job Description:

Job DescriptionThe ERP Systems Support Analyst is a techno-functional role responsible for the analysis, build, monitoring, technical and functional support of the Clinic's Oracle Cloud ERP System (HCM, SCM, EPM, & Financial) in addition to peripheral HR and Finance systems & services. Job Relationships Reports to the Business Systems Manager Principal Responsibilities Respond promptly to business partner/client needs. Solicit feedback to improve service. Meet commitments and provide follow-up in a timely manner. Adhere to the SC Way customer service philosophy. Partner with our clients to identify solutions to business problems through creative ideation, systems review & procedure/process analysis. Document business requirements & design for systems changes and implementations. Configure/modify and implement new/existing modules, integrations and reports as needed. Outline and document operational procedures and standards for client support. Coordinate and/or build and test systems integrations. Project Manage operational projects and changes. Provide support and collaboration for EPMO led projects. Perform technical/functional troubleshooting and data analysis to determine root causes of systems problems. Define and implement problem resolution. Identify and correct or advise on operational and technical issues. Troubleshoot connectivity issues with/between applications, devices and/or network(s). Manage requests and incidents to completion within Service Level Objectives. Support period end, open enrollment, and other critical event activities. Contribute to corporate knowledge base by documenting best practices, procedures and business process flows. Document solutions, procedures and standards for clients. Maintain working knowledge of The Clinic's software solutions, solution methodologies and core technologies. Proactively identify and make recommendations on opportunities for automation of tasks, technology and workflow improvement. Continually build professional and systems knowledge and skills, attending education programs on and off-site as required. Stay up-to-date on new technology and functionality available in the market to improve efficiency or business processes. Develop and maintain proficiency in the Clinic's software solutions, solution methodologies, core technologies and clinical services. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience Bachelor's degree in a technical or business field or its equivalent in work experience. 2+ years hands on technical ands/or functional experience with Oracle Cloud HCM, ERP &/or EPM modules or similar management systems ( i.e.. Workday, SAP, Oracle EBS, PeopleSoft Financials or HRMS ). Basic understanding of how servers function with the applications supported at the Clinic. Strong understanding of SDLC (Agile and/or Waterfall) methodologies. Working knowledge of systems integration types ( EDI, HTTPS, SFTP, etc.. ) Basic understanding of TSQL, database administration and basic programming concepts. Knowledge, Skills and Abilities Takes initiative, has a competitive drive and the ability to stay focused on results despite ambiguity and/or changing conditions. Experience using Jira or similar Request Management system Ability to handle difficult or sensitive situations with diplomacy and tact while maintaining confidentiality. Proven knowledge in working with a wide variety of business applications and supporting technologies. Ability to work with multiple stakeholders in a problem-solving environment. Working knowledge of information systems, concepts and terminology. Ability to research and report trends and patterns of problems. Proven ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing of policies, procedures, memoranda and training materials. Must be able to communicate technical/functional solutions to customers and senior management. Can operate with a mindset of continuous performance improvement to streamline and automate processes. Ability to work independently and in a team environment. Strong customer service orientation. Good analytical and problem-solving abilities. Ability to present ideas in business-friendly and user-friendly language Working Environment Normal office environment, sitting 90% of the time. Team oriented environment utilizing collaboration with peers. Ability to lift, move or carry equipment or supplies of varying sizes and shapes, weighing up to 45 lbs. PHI/Privacy Level HIPAA1

Keywords: Springfield Clinic, Springfield , ERP Systems Support Analyst, Professions , Springfield, Illinois