Billing Ops Technical Analyst II - RDM
Location: Maryland Heights
Posted on: January 16, 2022
Position is responsible for the development and maintenance of
system automations inside and outside of the billers and/or the
creation and maintaining of both routine and adhoc reporting. This
position anticipates and supports the analytical needs for the
business areas within the Billing Operations organization. This
position is responsible for creating, maintaining and improving
both current and future automated processes and reporting needs.
The primary responsibility for this role is to design, develop,
implement, analyze, and communicate operational information to
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience and the needs of internal clients
Develop communication documentation to support deployment of
reporting and application solutions to end users.
Assist in the implementation of billing software standards and
Gather, analyze, refine, validate, document and maintain complex
systems requirements for requests related to billing systems and
Analyze system interdependencies, system requirements, risks, and
risk mitigations that could impact or be impacted by the delivery
of new products, services, processes and/or support technologies
including assessing and communicating impacts of systems changes
and/or outages/risks to the business.
Define, document, implement, communicate and track related systems
rules, policies and configurations.
Make recommendations based on data for process improvement and
strategic business decision making.
Deliver on project commitments and assists team members to ensure
timely project completion.
Understand policies, procedures, and practices for analysis of
business performance and impact.
Create change requests that illustrate and explain any alterations
to be made in the Billing system. Examples include new automations
such as applying credits, changes to accounts, audit data pulls
Manage, validate and document any changes to the Billing
Ensure that all changes made to the Billing system are consistent
with the approved change request.
Ensure full compliance of all audit requirements.
Assure timely completion of all assigned projects and ensures that
the results are of a consistently high quality and meets or exceed
the business need.
Research and resolve ticket requests from end users that relate to
Work cooperatively with other department resources to accomplish
Perform other duties as requested or assigned by management.
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Experience related to database reporting tools, Macros, queries,
SQL and Microsoft Office products
Ability to create, enhance, and maintain the data structures
required to run ad hoc or recurring reports.
Ability to gather and manipulate large data sets from various
sources for reporting and automation
Ability to communicate orally and in writing in a clear and
Ability to communicate with all levels of management and company
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job
Ability to work independently
Ability to work with others to resolve problems, handle requests or
Ability to perform detailed business analysis and design
Ability to effectively consult with department managers and
Bachelors degree in Information Technology or business related
field, or equivalent experience
Related Work Experience Number of Years
Database reporting experience 4-7
Ordering/Billing system experience 2
Business operations analysis experience 2
Telecommunications experience preferred
Knowledge of cable television products and services
Knowledge of multiple database/reporting systems (SQL, Oracle,
.NET, Crystal, etc) in a telecom industry
Knowledge of basic ETL concepts and systems (SSIS, Informatica)
Knowledge of Structured Query Language (TSQL, PLSQL) and SQL Server
Knowledge of Microsoft VBA
CBI355 295090 295090BR
Keywords: SPECTRUM, Springfield , Billing Ops Technical Analyst II - RDM, Professions , Maryland Heights, Illinois
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