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IT Support Analyst

Company: GFI Digital
Location: Maryland Heights
Posted on: January 16, 2022

Job Description:

Job DescriptionThe DigitalNET Support Analyst provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all customer workstation and server hardware, software and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.Responsibilities:Serve as first point of contact from customers seeking technical assistance over the phone and ticketing system.Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)Ability to effectively prioritize and execute tasks in a high-pressure environmentWindows workstations and serversAnti-virus/malware software and remediationEmail systems and SPAM filteringNetwork switches, firewalls and access pointsBackup systems and data recoveryAdminister and maintain end user accounts, permissions and access rightsProvide third party vendor management assistanceProduce accurate documentation related to client environments and issue resolutionEnsure that Service Level Agreements are met for all customersSetup, deploy and replace Windows desktops and laptopsSetup and install Windows operating systems, Microsoft Office Suite, and other Windows applicationsStrong documentation skillsKeen attention to detailAbility to absorb and retain information quicklyHighly self-motivatedInstall network equipment such as switches, firewalls and/or wireless access pointsWork with a mentor to help develop skillset and GFI DigitalNET valuesSoft SkillsPrecise attention to detail, high level of organizationExcellent communication and interpersonal skillsHighly self-motivated and directedProven analytical and problem solving abilitiesSolutions focusedAbility to multi-task and organize and prioritize deadlines accordinglyAble to meet deadlines and follow clear instructionsExhibit professional appearance and demeanor at all timesQualifications & Education:-- 1-2 years hands on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications-- Working knowledge of Windows Servers and Networking hardware protocolsPreferred-- College Diploma or Degree in Computer Science-- Experience working with third party vendors-- Microsoft, CompTIA, Cisco and other CertificationsFull Time/Direct Hire!! GFI Digital offers a full suite of benefits - medical, dental, STD/LTD, Life Insurance, PTO and 401K.

Keywords: GFI Digital, Springfield , IT Support Analyst, Professions , Maryland Heights, Illinois

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