Location: Maryland Heights
Posted on: January 16, 2022
Responsible for the front and back end software development for the
tools used by Field Technicians to issue, track, activate and close
jobs for customers . Demonstrates engineering and operational
excellence by providing a highly available application and services
platform at scale. Interfaces at the various levels of the
organization to define and provide strategy, development standards,
and implement such solutions that align with our broader corporate
strategy and ultimately drive a superior customer experience.
Accountable for leading, managing, mentoring, and developing the
teams responsible for creating software solutions for the Field
Operations organization with a focus on scalability, time to
market, delivery, operations, and customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Oversee development of Charter 's front and back end application
infrastructures for mobile Field Technician use, with a focus on
improving and enhancing user experiences.
Drive a culture of data-driven operations by ensuring that all
applications and APIs are deeply instrumented and monitored.
Continually increase operational efficiency and availability of all
systems and applications.
Embraces cooperation with other Charter teams from Field
Operations, to infrastructure and application development.
Drive continual improvements within the application and services
that allow Charter to decrease time to market for new technician
experiences and workflows.
Build in native support for canary releases and A/B testing into
applications and data services stack.
Ensure vertical leaders are providing forward looking insight into
new technologies and capabilities that will allow Charter to
innovate and provide amazing Field Technician experiences.
Own the successful implementation of technologies, architecture,
and business-driven initiatives.
Champion adoption of systems/tools/processes where appropriate.
Partner with senior leadership on the continuing transformation of
Charter into a data and analytics driven organization.
Lead a high-performing development team recruiting, training,
coaching and developing effective leaders and staff.
Ensure teams have appropriate support to meet goals and ensure that
project risks are identified, mitigated and communicated to
Ensure that the application and data platform and services are
compliant with industry and government regulations, while
protecting our data assets with the highest levels of security.
Complete monthly executive summaries of development accomplishments
/ issues and more generally communicate progress with other
Prioritize initiatives in line with the priorities provided by
Instill and reinforce a strong customer service and
business-oriented ethic in the entire team.
Provide strong management and leadership skills with a proactive
participative management style.
Skills/Abilities and Knowledge
Ability to read, write, speech and understand English
Technical leader familiar with Android, Java and Microservices
Exposure to GraphQL based APIs
Experience developing distributed software
Thorough understanding of public cloud infrastructure services
capabilities such as AWS
Thorough understanding of modern micro service and content
management architectures that can be employed to provide amazing
customer experience on digital platforms at web scale
Ability to operate customer facing production services at web
Demonstrated understanding of DevOps principles and track record of
transforming organizations to apply them in practice
A strong and consistent history of leading people and projects to a
successful, high impact outcome
Excellent communication skills: Listening, verbal and written
Ability to analyze and resolve complex issues, both logical and
Ability to negotiate and defuse conflict
Self-motivator, independent, cooperative, flexible, creative
Team-building, recruiting, and talent management skills are
Ability to positively influence and persuade
Act independently or with limited direction
Possess effective communications skills including presentation
Ability to plan, prioritize and organize effectively
Knowledge of cable services or industry experience preferred, but
Compassionate leadership champion
BA or BS College Degree or related work experience
Master 's Degree or MBA preferred
Related Work Experience
10 years of Telecommunications, Product and/or equivalent
5+ years of Software engineering team management
6+ years of Distributed computing software development
Some travel required MPD824 301081 301081BR
Keywords: SPECTRUM, Springfield , Cable Installer, Professions , Maryland Heights, Illinois
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