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IT Help Desk Technician

Company: McKendree University
Location: Lebanon
Posted on: November 22, 2021

Job Description:

McKendree University is accepting applications for the Information Technology (IT) Helpdesk Technician position located at its Lebanon, IL campus. This is a full-time, benefits eligible position.Reporting to the Chief Information Officer and Director of IT, the IT Helpdesk Technician works collaboratively with other members of the IT team at McKendree to support the faculty, staff, and students and provide IT solutions to the organization. This role fulfills requests and addresses issues brought forth through our ticketing system, as well as the IT support phone line. This position provides a great opportunity for an entry-level IT professional to learn basic support function, as well as offer exposure to higher level systems.PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provides first-level support for end users via phone call, email, or ticket.
  • Provides troubleshooting assistance to end-users with a high standard of quality and in a timely manner.
  • Diagnoses and resolves issues with systems like access management, Office 365, telephone services, and print management.
  • Provides follow-up and responds to tickets with informative responses to the end user.
  • Escalates tickets and phone calls to appropriate personnel for assistance.
  • Documents incidents and changes when appropriate.
  • Assists with other projects as assigned by director.REQUIRED QUALIFICATIONS:
    • 2-year Degree in MIS, Computer Science, or related field.
    • Experience supporting software, printers, or other business systems.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
      • Knowledge of standard operating systems for PC and Mac computers.
      • Excellent written and verbal communication skills.
      • Excellent customer service skills.
      • Understands confidentiality with business and technical users at all levels of the university.
      • Strong analytical, problem solving skills and ability to apply skills while working independently.PREFERRED QUALIFICATIONS:
        • 4-year Degree in MIS, Computer Science, or related field.
        • Prior experience working in a help desk environment.WORK HOURS/CONDITIONS: -- Office environment with routine walking to other campus buildings and offices; normal business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.; occasional evenings and weekend commitments.-- Prolonged periods sitting at a desk and working on a computer.-- Must be able to lift up to 15 pounds at times.McKendree University, Illinois' first and finest, is a private university in Lebanon, IL, just 25 minutes from downtown St. Louis, home of the 11-time World Series champs (St. Louis Cardinals) and the 2019 Stanley Cup winner (St. Louis Blues). St. Louis also boasts a wonderful zoo, a first-rate botanical garden, a vibrant art scene (both performing and visual), and a plethora of top-notch restaurants.Interested candidates should send a letter of interest referencing job #HDT96 with a resume/CV and contact information for three professional references to the Director of Human Resources.McKendree is an ADA/EEO/Vet/Disabled employer committed to enhancing the cultural and gender diversity of the campus. All qualified candidates are encouraged to apply.Job Type: Full-timePay: $30,000.00 - $35,000.00 per yearBenefits:
          • 401(k) matching
          • Dental insurance
          • Flexible spending account
          • Health insurance
          • Life insurance
          • Paid time off
          • Tuition reimbursement
          • Vision insuranceSchedule:
            • Monday to FridayCOVID-19 considerations:In accordance with Illinois Gov. Executive Order 2021-20, all Illinois higher education personnel & students on campus must receive the COVID-19 vaccine. All unvaccinated individuals must participate in weekly surveillance testing until fully vaccinated.Education:
              • Associate (Preferred)Work Location: One location

Keywords: McKendree University, Springfield , IT Help Desk Technician, Professions , Lebanon, Illinois

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