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Principal Billing Analyst

Company: SPECTRUM
Location: Maryland Heights
Posted on: May 5, 2021

Job Description:

JOB SUMMARYPosition requires knowledge and support for billing systems including all integration and interfaces. . Position will analyze complex data and producing reports, macros and innovative processes for implementations and problem solving to ensure alignment between business operational strategies and technical solutions. The Principal Billing Analyst will be the principal reviewer of requirements documents prior to any/all implementation. This position has extensive interaction with billing operation teams , IT, Customer Service, sales support teams and external contacts. Serves as a mentor for junior members of team. The Principal Analyst will also research and recommend new data sources to improve models and design tests to measure the effectiveness for various strategies implemented.MAJOR DUTIES AND RESPONSIBILITIESUnderstanding of ICOMS and/or CSG billing system knowledge inclusive of product configurations, equipment provisioning and billing integration.Partner with billing operations and other key stakeholders to design strategies, initiate projects to install guardrails and short term improvements in the billing systems.Conduct complex data analysis and statistical tests in support of a variety of analytic solutions to identify gaps in billing systems.Monitors work queues and ensures the stability of the production systems.React and resolve issues in a timely manner ensuring production stability and proactively avoid service interruption for the customer.Utilize knowledge of Charter Communications services and products.Lead analysis activities and updates to parameters on the billing platform including but not limited to production, training and test.Validate and approve parameter updates and configuration as required to ensure continuity and system integrity.Research and respond to internal customer requests.Deliver and provide exceptional billing platform interface support, including on call rotation.Support testing efforts in the test environment.Validate testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.Troubleshoot interface issues and manage updates between internal application support and billing vendors.Perform research and respond to inquiries from all areas of the organization while providing high levels of quality.Present findings, suggested actions and changes to a broad audience, and manage follow-ups and executionAssume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals. Also, train more junior team members as needed.Ensure project success by defining and overseeing the development process for all team membersComplete special projects and other duties as assigned.Skills/Abilities and Knowledge* Ability to read, write, speak and understand English.* Ability to identify complex problems and review related information to develop and evaluate options.* and implement solutions.* Exceptional interpersonal and communication skills.* Ability to facilitate cross-functional communications among multiple teams.* Ability to make decisions and solve problems while working under pressure.* Ability to contribute to multiple projects at one time.* Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.* Knowledge of personal computer and software application skills (i.e. Word processing, spreadsheet, Visio, Project, etc.)* Strong leadership skills.* Ability to communicate effectively with both technical and non-technical audiences.* Highly self-motivated and self-directed.* Ability to effectively prioritize and execute tasks in a high pressure environment.* Expert knowledge of the billing systems and platforms (CSG/ICOMS) products and services.* Advanced knowledge of broad IT operations and interconnectivity of systems.PREFERRED QUALIFICATIONSSkills/Abilities and Knowledge* Expert knowledge in the use of the ICOMS billing platform including but not limited to: SQL, parameter entry, security, and product and pricing structure.* Predictive analysis experience.* Strong knowledge of SQL.* Advanced skills in Excel, PowerPoint and Access.* Excellent quantitative analysis skills.* Expert knowledge in data pre-processing and exploratory data analysis using a variety of statistical techniques.* Understand the theoretical background of each statistical test and model.PREFERRED QUALIFICATIONSAdvanced proficiency with large databases; conducting complex analysis using more than one programming language such as SAS and Python.Expert level logical and analytical skills.Broad experience and solid theoretical foundation on the modeling process using a variety of algorithms.Ability to explain complex analysis results in an easy-to-understand language.Ability to create conceptual frameworks enabling the analysis of varied business problems.EducationBachelor's degree in Business, Mathematics, Statistics, Computer Science, Information Management or other quantitative fields is required. Master's degree preferredRelated Work Experience 8 + Years - Telecom Experience 8 + Years - Billing Platform Application 8 + Years - Billing Systems 5 + Years - Previous lead or SME experience WORKING CONDITIONSOffice environmentTravel Required - 25%For more information on Spectrum's benefits, please click here.

Keywords: SPECTRUM, Springfield , Principal Billing Analyst, Professions , Maryland Heights, Illinois

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