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Business Analyst - Cust Ops

Company: SPECTRUM
Location: Maryland Heights
Posted on: April 11, 2021

Job Description:

JOB SUMMARY
The Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization's systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Analyze business partner's operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Assist in business process redesign and documentation as needed for new technology.

Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.

Work with business partners within one business function to align technology solutions within business strategies.

Assist Project Managers in development of project plans and use associated project planning tools as needed.

Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.

Collaborate with management in systems development and design.

Develop test plans and coordinate software testing.

Perform other duties as assigned.



REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Working knowledge of cable television operations, processes and billing systems
  • Excellent interpersonal skills and ability to present performance feedback effectively
  • Excellent presentation skills with small- to medium-sized groups
  • Strong analytical ability
  • Ability to work independently
    Education
    Bachelor's degree in business administration, computer science or related field

    Related Work Experience
    Procedural documentation and project implementation experience
    Experience training supervisors in a call center environment


    PREFERRED QUALIFICATIONS
    Skills/Abilities and Knowledge
    Demonstrated project management and leadership abilities

    Related Work Experience
    5 years of call center/customer care operations management experience


    WORKING CONDITIONS
    Normal office conditions


    For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Springfield , Business Analyst - Cust Ops, Professions , Maryland Heights, Illinois

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