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Desktop Support Technician

Company: RL Canning, Inc.
Location: Springfield
Posted on: January 12, 2021

Job Description:

What We Do RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique business needs and the opportunity to transform and perform through services. Our people, and their capabilities, make a difference and share a passion for excellence and commitment to the customer experience. Our Mission Make a difference to our customers with our people, a dedicated team that shares a passion for excellence and commitment to our mission and values. About the Role We are excited to build a strong team of 10 End User Support Analysts. This team will be responsible for working on remote issues, monitoring a ticket queue to manage incidents, and performing end-user support along with PC refresh tasks. This team will also collaborate with both internal and external parties in resolution practices. Responsibilities Acts as both a primary support point and as an escalation point for Level 1 Analysts regarding technical issues within an enterprise environment. Exhibits excellent interpersonal skills with both technical and non-technical personnel. Performs escalations when necessary to vendors or internal departments; capable of acting as remote support for vendors. Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices. Supports internal policies and procedures. Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures. Resolves unknown errors and documents resolution procedures for use in knowledge base. Other duties as assigned. Job Requirements: Required Qualifications 2 years of IT support experience preferred. Associate---s degree in Information Technology or related technical program strongly desired. Strong ability to utilize clear and effective written and verbal communication. Strong organizational skills with a solution-based, problem-solving mindset. Experience displaying strong communication skills; ability to explain complex technical concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner. Experience providing end-to-end ownership for problems, issues, or escalations. Ability to travel. Who We Are For over 20 years, we---ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following: Digital Transformation IT Service Desk/End User Support Configuration Management IT Asset Lifecycle Management Site Support Services Project Management Why Join Us? We offer a positive and supportive working environment, full benefits including Medical, Dental, Vision, 401K, Life Insurance, short-term disability, and long-term disability, along with six paid holidays, paid time off, and more. RL Canning is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.

Keywords: RL Canning, Inc., Springfield , Desktop Support Technician, Professions , Springfield, Illinois

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