Desktop Support Technician
Company: RL Canning, Inc.
Location: Springfield
Posted on: January 12, 2021
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Job Description:
What We Do RL Canning Inc. is a global provider of information
technology consulting and managed services. We deliver innovative
IT services that offer our customers the flexibility to meet unique
business needs and the opportunity to transform and perform through
services. Our people, and their capabilities, make a difference and
share a passion for excellence and commitment to the customer
experience. Our Mission Make a difference to our customers with our
people, a dedicated team that shares a passion for excellence and
commitment to our mission and values. About the Role We are excited
to build a strong team of 10 End User Support Analysts. This team
will be responsible for working on remote issues, monitoring a
ticket queue to manage incidents, and performing end-user support
along with PC refresh tasks. This team will also collaborate with
both internal and external parties in resolution practices.
Responsibilities Acts as both a primary support point and as an
escalation point for Level 1 Analysts regarding technical issues
within an enterprise environment. Exhibits excellent interpersonal
skills with both technical and non-technical personnel. Performs
escalations when necessary to vendors or internal departments;
capable of acting as remote support for vendors. Maintains and
supports enterprise resources, including laptops, desktops,
tablets, mobile phones, and other network-enabled devices. Supports
internal policies and procedures. Analyzes hardware, software, and
network problems using diagnostic tools, knowledge base, and
troubleshooting procedures. Resolves unknown errors and documents
resolution procedures for use in knowledge base. Other duties as
assigned. Job Requirements: Required Qualifications 2 years of IT
support experience preferred. Associate---s degree in Information
Technology or related technical program strongly desired. Strong
ability to utilize clear and effective written and verbal
communication. Strong organizational skills with a solution-based,
problem-solving mindset. Experience displaying strong communication
skills; ability to explain complex technical concepts to both
technically proficient IT professionals as well as end-users in an
understandable and comprehensive manner. Experience providing
end-to-end ownership for problems, issues, or escalations. Ability
to travel. Who We Are For over 20 years, we---ve worked with
customers from Fortune 1000 companies to Government organizations.
What we have learned through this experience is that our customers
appreciate our innovative solutions, adaptable services model, and
our collaborative approach. We offer a wide range of services and
have a broad base of capabilities including, but not limited to the
following: Digital Transformation IT Service Desk/End User Support
Configuration Management IT Asset Lifecycle Management Site Support
Services Project Management Why Join Us? We offer a positive and
supportive working environment, full benefits including Medical,
Dental, Vision, 401K, Life Insurance, short-term disability, and
long-term disability, along with six paid holidays, paid time off,
and more. RL Canning is an Equal Opportunity Employer. All
applicants will be afforded equal opportunity without
discrimination because of race, color, religion, sex, marital
status, national origin or ancestry, age, physical or mental
handicap unrelated to ability, or an unfavorable discharge from
military service.
Keywords: RL Canning, Inc., Springfield , Desktop Support Technician, Professions , Springfield, Illinois
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