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Branch Operations Supervisor

Company: Illinois National Bank
Location: Springfield
Posted on: August 16, 2019

Job Description:

Summary

Under limited supervision, effectively assist branch manager in supervising and sales development of branch staff by communicating policies and procedures, providing technical support, identifying customer needs for cross-sell opportunities through outbound calling efforts, in person meetings, and in-bound phone calls, assisting in handling customer flow, delegating appropriate responsibilities and evaluating individual performance.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
Manage reserve cash vault, official check supply by maintaining dual-control records, preparing and receiving cash shipments, distributing teller cash orders and balancing reserve cash daily to ensure compliance with branch standards and guidelines; approve checks for payment and issues supervisor overrides.
As dictated by staff fluctuation, maintain and balance an individual cash drawer by opening a teller station as needed to assist in customer transactions; (in this capacity, performs all duties of Teller).
Monitor teller error and transaction reports by informing staff of errors and verifying accuracy to communicate correct procedures,
Research teller proof errors by reviewing teller tapes, requesting copies, etc. for proper error resolution.
Assist in bimonthly or random teller drawer audits to ensure compliance with set guidelines.
Complete on the job training for new employees after completion of formalized teller classes to help employee adapt to work environment.
Oversee delegated responsibilities by providing support and assistance as needed to create accurate reporting of monthly Management Control Reporting.
Participates in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services; Identifies and responds to these cross-sale opportunities by referring customers to the appropriate bank personnel.
Assist branch manager in evaluating individual performance by completing performance reviews on teller staff annually or as needed.
Assist branch manager in conducting meaningful coaching sessions with teller staff to equip them with the skills necessary to identify and refer additional products and services to customers and non-customers.
Serve as a mentor to teller staff to develop the skills needed for advancement within the bank.
Other duties as assigned.
Supervisory Responsibilities
This job has teller direct reports and Relationship Bankers as it relates to teller functions both part-time and full-time. Also requires supervisory responsibilities on the teller line.
Assists the Branch Manager in supervising branch staff in accordance with the organization's policies and applicable laws. Includes assisting with the overall direction, coordination, and evaluation of staff; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Keywords: Illinois National Bank, Springfield , Branch Operations Supervisor, Other , Springfield, Illinois

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