Initial Assistance Representative (12 Month Register)
Company: Internal Revenue Service
Posted on: November 14, 2023
WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas: WI-CARE-
Customer Assistance, Relationship and Education- Field Assistance-
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
- Provides specialized clerical assistance to Tax Resolution
Representatives (TRR's), Tax Specialists, and other support
personnel by assessing taxpayer needs and directing them to the
appropriate individual or area in addition to controlling walk-in
area traffic flow and demands.
- Identifies, analyzes, and makes suggestions for resolution or
correction to reduce barriers impacting the effectiveness of
operations and improve efficiency of the work area.
- Controls reporting systems that track taxpayer utilization of
IRS products and services.
- Examines returns, supporting documents, and monetary receipts
for completeness and discrepancies, as well as monitors and tracks
information for sampling requirements prior to transmission to
Submission Processing Centers.
- Makes initial determinations on filing extensions, assigns
Employer Identification Numbers, processes Power of Attorney
requests, resolves and assists taxpayers with entry discrepancies
at kiosk terminals and inquiries on basic tax law, forms, and IRS
services such as W-2, W-7, obtaining an Individual Taxpayer
Identification Number, filing requirements, filing status, and VITA
Conditions of Employment
- Must be a U.S. Citizen or National and provide proof of U.S.
Citizenship. (Birth certificate showing birth in the U.S; Unexpired
U.S. Passport; Certificate of Citizenship or Naturalization; or
Report of Birth Abroad of a U.S. Citizen (Form FS-240))
- Must successfully complete a background investigation,
including a FBI criminal history record check (fingerprint
Federal experience is not required. The experience may have been
gained in the public sector, private sector or One year of
experience refers to full-time work; part-timework is considered on
a prorated basis. To ensure full credit for your work experience,
please indicate dates of employment by month/year, and indicate
number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of
SPECIALIZED EXPERIENCE GS-5 LEVEL: You must have one year of
specialized experience at a level of difficulty and responsibility
equivalent to the GS-4 grade level in the Federal service.
Specialized experience for this position includes: Progressively
responsible clerical, office, or other work that indicates ability
to acquire the particular competencies needed to perform the duties
of the position to be filled. This may be paid or non-paid
experience. Examples of qualifying experience may include
conducting basic research and applying information as necessary,
interacting and communicating (orally and in writing) with
customers, performing office duties.
Bachelor's degree or four years of education above high school in
any field of study from an accredited college or university.
A combination of education and experience equivalent to that
For more information on qualifications please refer to .
For positions with an education requirement, or if you are
qualifying for this position by substituting education or training
for experience, submit a copy of your transcripts or equivalent. An
official transcript will be required if you are selected.
A college or university degree generally must be from an accredited
(or pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or
universities may be used to meet the requirements. You must show
proof the education credentials have been deemed to be at least
equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Click for Foreign Education Credentialing instructions.
- Subject to a 1-year probationary period (unless already
- Have your salary sent to a financial institution of your choice
by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to
fill one or more vacancies. Additional jobs may be filled.
- This is a Bargaining unit position.
- Tour of Duty: Day Shift, Monday-Friday, 8:00 am - 4:30 pm.
- Alternative work schedule, staggered work hours or telework may
- Relocation expenses - No
10 Vacancies will be filled in the Wage & Investment -
CARE-Customer Assistance, Relationship and Education - Field
Assistance Area 3
Vacancies to be filled are as follows. Please see location
information in the overview section, to find the street address,
city and state for each of the Building Codes (BC): 10 vacancies to
be filled at any of the following BCs: WI1623; WI1738; TX0298;
AR1127; TX0230; TN0052; NE0051; IL2551; MN1600; TX2982.
The number of vacancies has not yet been determined for the
following Post of Duty's. Please see location information in the
overview section, to find the street address, city and state for
each of the Building Codes (BC). If vacancies become available in
these locations, this announcement will be amended, and a new
cutoff date will be established to fill the additional vacancies as
needed: SD0040; TX2444; TX2224; TX2292; ND1366; IL2209; IN1762;
MN1675; KY3060; MO0147; IA1550; IL2201; MO1833; IL0236; IN1853;
TX1732; TX0284; IA1465; IL1914; IA0112; IL2337; MN0015; WI1711;
OK1477; IN1822; IL2528; ND0046; TX0302; AR1316; AL2036; AR1184;
TX0224; IL2260; ND0008; TX2754; KY1690; TX0297; TX1861; TX2298;
IN0133; TN0029; MO1913; MO2011; TN0076; WI0103; LA1545; OK1476;
NE0531; AR0063; TX2880; KY0086; WI1784; MN1674; MI1926; TN2070;
TX2148; WI1720; ND0014; LA1399; IL0222; IN1588; NE1377; NE0056;
OK1356; IL2549; KS1603; KY2028; KY2024; IL2473; MN1720; IL2636;
MN2608; MO1991; MO0106; TX0163; IL2558; LA1340; IA1412; SD1317;
IL2454; MO1993; IN1778; AR0057; KS1607; OK1431; TX2096; TX2007;
IA1408; KS1615; TX2074.
If the position(s) are no longer needed prior to the closing date,
this announcement may be closed early.
This is an open continuous announcement which will be used to fill
vacancies in the locations listed as they become available for the
next 12 months contingent upon funding and space requirements.
Applicants must apply and/or update their applications by 11:59 pm
ET at the close of the following cutoff dates to be considered:
Cutoff date(s): 9/25/2023. This announcement may be amended to
include additional cut-off dates within the 12 month period if
needed, not later than 5 days prior to the additional cut-off
date(s). Eligible applicants in the highest category who apply by
the initial cut-off date will be considered first. If additional
vacancies exist, applicants who applied after the initial cutoff
date who place in the highest category will be considered next.
Selections from this announcement may be made no later than (NLT)
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
The following documents are required and must be provided with your
application. All application materials, including transcripts, must
be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current
- High School Diploma (or equivalent) - If you are 16 or 17 years
of age, you MUST submit documentation of graduation from high
school (or equivalent); OR completion of a formal vocational
training program; OR statement from school authorities agreeing
with your decision to pursue employment rather than continuing your
Please note that if you do not provide all required information, as
specified in this announcement, your application will be determined
incomplete, and you will not be considered for this position (or
may not receive the special consideration for which you may be
How to Apply
The following instructions outline our application process. You
must complete this application process and submit any required
documents by 11:59 p.m. Eastern Time (ET) on 06/12/2024 and/or
cut-off dates in this announcement. We are available to assist you
during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday -
Friday). If applying online poses a hardship, please contact us by
noon ET on 06/12/2024.
To preview the Application Questionnaire, please click the
- To begin the application process, click the "Apply Online"
- You will be re-directed to USA STAFFING to complete your
application process; answer the online questions and submit all
required documents. (To submit supporting documents, import
documents from USAJOBS to the appropriate document types. If the
document you need was not imported from USAJOBS, you may upload it
directly into this application. To protect your privacy, we suggest
you first remove your SSN).
- To complete, you must click the "Submit Application" button
prior to 11:59 PM (ET) on 06/12/2024.
To update your application, including supporting documentation, at
any time during the announcement open period, return to your
USAJOBS account (). There you will find a record of your
application, the application status, and an option to Update
Application. This option will no longer be available once the
announcement has closed.
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account: . All of
your applications will appear on the Welcome page. The application
record in your USAJOBS account provides an Additional Application
Information page that provides information regarding the
documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit: .
Agency contact information
(ERC) Employee Resource Center
WI - CARE-Customer Assistance, Relationship and Education
1111 Constitution Ave NW
Washington, DC 20224
Treasury believes in a working environment that supports inclusion;
please view our reasonable accommodation policies and procedures at
. We provide reasonable accommodation to applicants with
disabilities on a case-by-case basis; contact us if you require
this for any part of the application and hiring process.
Once your application package and online questionnaire is received
you will receive an acknowledgement email. You are responsible for
checking status updates and notifications in USAJOBS. Hard copy
notifications will not be sent to you. You may check the status of
your application for this position at any time by logging onto the
USAJOBS "My Account" tab and clicking on "Application Status." For
a more detailed update of your application status, you may click on
"more information." Please notify us if your contact information
changes after the closing date of the announcement. If your email
mailbox is full or blocked (SPAM) you may not receive important
communication that could affect your consideration for this
position. Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: Internal Revenue Service, Springfield , Initial Assistance Representative (12 Month Register), Other , Springfield, Illinois
Didn't find what you're looking for? Search again!