Patient Care Coordinator (SSM) - Saint Louis, MO

Company: UnitedHealth Group
Location: Alton
Posted on: May 27, 2023

Job Description:

$3,000 Sign On Bonus For External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator is responsible for educating patients of their financial liability and developing patient payment arrangements for patient liabilities. This position services one hospital facility and reports to the Patient Access Services manager. -This is a patient facing role and the candidate -will work onsite at the hospital coordinating the following duties:

This position is full - time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM CST (Central Standard Time zone). Our office is located at SAINT LOUIS UNIVERSITY HOSPITAL, 1201 S. GRAND BLVD, SAINT LOUIS, MO.

Primary Responsibilities:

Screen patients for eligibility for other potential funding sources when a patient is not able to meet his or her liability related to their service

Initiate financial assistance application and assess patients for Charity Care eligibility

Coordinate with Patient Service Center to ensure financial clearance of in - house patients

Coordinate with Patient Service Center to ensure appropriate education of financial clearance responsibilities for Labor & Delivery patients

Develop patient payment plan for self - pay applicants and assist with financial arrangement for patient care encounters

Coordinate efforts within the Patient Access department to determine and educate the patient of their financial liabilities, collect any amounts owed, and oversee the financial investigation to identify payment sources and possible alternatives

Assist patients with onsite customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other patient business services functions and departments

Perform cashiering functions when necessary

Coordinate discharge processing with On - site staff, Case Management and Clinicians

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED (or higher) OR 10+ years of work experience

2+ years of Customer Service experience in a hospital, office setting, customer service setting, OR phone support role

Ability to work onsite in a hospital setting, our office is located at SAINT LOUIS UNIVERSITY HOSPITAL, 1201 S. GRAND BLVD, SAINT LOUIS, MO

Ability to work any shift between the hours of 8:00 AM - 5:00 PM CST (Central Standard Time zone) from Monday - Friday

Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

1+ years of Electronic Health Record experience

EPIC experience

Medicaid OR Financial Counseling experience

Health Insurance experience

Soft Skills:

The ability to set measure and consistently achieve goals within established timelines

Ability to establish and maintain effective, collegial, professional relationships with peers, staff and other regular contacts

Clear understanding of the impact financial counselor services has on patient business services operations and financial performance

Exceptional communications and customer service skills

Possess understanding of and follows regulations outlined by state, federal, and third - party coverage procedures

Experience with Medicaid and charity care application process

Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality

The ability to passionately model the basic values of the mission, vision and values of Optum / UnitedHealth Group

The ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment

The ability to prioritize and effectively anticipate and respond to issues as they arise

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumInsight . Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords: UnitedHealth Group, Springfield , Patient Care Coordinator (SSM) - Saint Louis, MO, Other , Alton, Illinois