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Lead Patient Service Rep - Primary Care

Company: Barnes-Jewish Hospital (St. Louis)
Location: Alton
Posted on: March 18, 2023

Job Description:

Additional Information About the Role

  • Fulltime Days Overview

    BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

    Since 1994, BJC Medical Group has provided access to the world's best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

    BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

    Alton Internal Medicine is located on the campus of Alton Memorial Hospital in Alton, Illinois.

    Preferred Qualifications

    Role Purpose

    The Lead Patient Service Representative acts as a subject matter expert on all front office activity & procedures and directs the patient flow process at the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as the primary point of contact in the absence of the supervisor, as well as a point of escalation on complex work situations.

  • Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
  • Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
  • Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
  • Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
  • Provides training and support to both new & existing staff.
    Minimum Requirements

  • High School Diploma or GED
  • 2-5 years
    Supervisor Experience
  • No Experience
    Preferred Requirements

  • 5-10 years
    Benefits and Legal Statement

    BJC Total Rewards

    At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Pension Plan*/403(b) Plan funded by BJC
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance
      To learn more, go to www.bjctotalrewards.com/Benefits

      *Not all benefits apply to all jobs

      The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Keywords: Barnes-Jewish Hospital (St. Louis), Springfield , Lead Patient Service Rep - Primary Care, Other , Alton, Illinois

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