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Application Support Lead- Chicago

Company: Michael Page
Location: Springfield
Posted on: March 17, 2023

Job Description:

The Application Support team lead US is responsible for smooth operations of all front office & post trade applications including trade capture, market data, settlement and clearing systems and their associated client applications. Including overnight risk calculation systems and the business systems used by control and support departments.Client DetailsLeading Financial Company seeking an Application Support Lead!Description

  • Manage the US based team for 1st, 2nd & 3rd line support of all trading & Back Office platforms covering all asset classes (Derivatives, OTC, FX, Equities)
  • Identifying areas of improvement and working closely with the Application Support Manager
  • Responsible for incident management utilizing the ITIL Framework
  • Handle client requests to create and maintain client recap/reports
  • Act as a role model and develop the support team members
  • Create and deploy PowerShell scripts providing a range of business functions
  • Workflow and prioritisation awareness ensuring active tasks retain focus
  • Oversee the technical onboarding aspects for new clients
  • Act as liaison between Technology and various business groups to ensure all trading & clearing processes and market data requirements are met
  • Ensure an automated mindset in removing manual tasks
  • Working closely with electronic Sales teams in a technical pre-sales capacity
  • Ensure all systems and procedures are fully documented, including environment schematics
  • Carry out annual appraisals alongside the Application Support Manager for members within the US team
  • Ensure that all systems are included in annual BCP testing with accompanying documentation produced and maintained
  • Conduct analysis for new systems and technologies and produce New Systems ProposalsProfileRequired Skills
    • Demonstrated leadership, interpersonal and relationship building skills
    • Ability to work in a fast-paced environment
    • Ability to work collaboratively with other teams
    • Solid understanding of the ITIL framework, ideally utilizing the Atlassian suite (JIRA, WIKI, Bamboo, Bit Bucket)
    • Strong working knowledge of the Windows operating system
    • Robust troubleshooting skills
    • Good understanding of network protocols and troubleshooting tooling available
    • Solid understanding of relational database structure, ideally MS SQL
    • Experience with object-oriented scripting languages, ideally Powershell, Python
    • Working knowledge of derivative markets and electronic trading technologies used to access the relevant marketsDesirable
      • Front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
      • IBM MQ experience
      • Good working knowledge of Fix Messaging protocol
      • Knowledge of server-side trading infrastructure specifically in Derivatives & Commodities systems (TT, Stellar, CQG, ATEO, ION, etc)
      • Non-Relational database understanding, ideally MongoDB
      • High Frequency / Algo trading platform knowledge
      • Knowledge of market connectivity API/protocols for key global derivative, commodity exchanges; CME, Eurex, ICE, Euronext, LME, Montreal, SGX, etc.
      • Experience in technical client on-boarding of new API's & systems
      • Prior experience in a consultative sales support role, liaising directly with clients in a technical capacityUnderstanding of the Regulatory requirements - MIFID/MIFIR, EMIR, Margin reporting, trade auditsJob OfferInterviews are being schedule as soon as today so please apply today using the link and your resume will be considered in the next 24 hours!MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Keywords: Michael Page, Springfield , Application Support Lead- Chicago, Other , Springfield, Illinois

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