Application Support Lead- Chicago
Company: Michael Page
Location: Springfield
Posted on: March 17, 2023
Job Description:
The Application Support team lead US is responsible for smooth
operations of all front office & post trade applications including
trade capture, market data, settlement and clearing systems and
their associated client applications. Including overnight risk
calculation systems and the business systems used by control and
support departments.Client DetailsLeading Financial Company seeking
an Application Support Lead!Description
- Manage the US based team for 1st, 2nd & 3rd line support of all
trading & Back Office platforms covering all asset classes
(Derivatives, OTC, FX, Equities)
- Identifying areas of improvement and working closely with the
Application Support Manager
- Responsible for incident management utilizing the ITIL
Framework
- Handle client requests to create and maintain client
recap/reports
- Act as a role model and develop the support team members
- Create and deploy PowerShell scripts providing a range of
business functions
- Workflow and prioritisation awareness ensuring active tasks
retain focus
- Oversee the technical onboarding aspects for new clients
- Act as liaison between Technology and various business groups
to ensure all trading & clearing processes and market data
requirements are met
- Ensure an automated mindset in removing manual tasks
- Working closely with electronic Sales teams in a technical
pre-sales capacity
- Ensure all systems and procedures are fully documented,
including environment schematics
- Carry out annual appraisals alongside the Application Support
Manager for members within the US team
- Ensure that all systems are included in annual BCP testing with
accompanying documentation produced and maintained
- Conduct analysis for new systems and technologies and produce
New Systems ProposalsProfileRequired Skills
- Demonstrated leadership, interpersonal and relationship
building skills
- Ability to work in a fast-paced environment
- Ability to work collaboratively with other teams
- Solid understanding of the ITIL framework, ideally utilizing
the Atlassian suite (JIRA, WIKI, Bamboo, Bit Bucket)
- Strong working knowledge of the Windows operating system
- Robust troubleshooting skills
- Good understanding of network protocols and troubleshooting
tooling available
- Solid understanding of relational database structure, ideally
MS SQL
- Experience with object-oriented scripting languages, ideally
Powershell, Python
- Working knowledge of derivative markets and electronic trading
technologies used to access the relevant marketsDesirable
- Front to back knowledge of the flow for
trading/clearing/operational process in settlement of futures and
OTC Energy trade
- IBM MQ experience
- Good working knowledge of Fix Messaging protocol
- Knowledge of server-side trading infrastructure specifically in
Derivatives & Commodities systems (TT, Stellar, CQG, ATEO, ION,
etc)
- Non-Relational database understanding, ideally MongoDB
- High Frequency / Algo trading platform knowledge
- Knowledge of market connectivity API/protocols for key global
derivative, commodity exchanges; CME, Eurex, ICE, Euronext, LME,
Montreal, SGX, etc.
- Experience in technical client on-boarding of new API's &
systems
- Prior experience in a consultative sales support role, liaising
directly with clients in a technical capacityUnderstanding of the
Regulatory requirements - MIFID/MIFIR, EMIR, Margin reporting,
trade auditsJob OfferInterviews are being schedule as soon as today
so please apply today using the link and your resume will be
considered in the next 24 hours!MPI does not discriminate on the
basis of race, color, religion, sex, sexual orientation, gender
identity or expression, national origin, age, disability, veteran
status, marital status, or based on an individual's status in any
group or class protected by applicable federal, state or local law.
MPI encourages applications from minorities, women, the disabled,
protected veterans and all other qualified applicants.
Keywords: Michael Page, Springfield , Application Support Lead- Chicago, Other , Springfield, Illinois
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