AM/PM Guest Service Representative
Company: Schulte Companies
Location: Maryland Heights
Posted on: January 27, 2023
Work today, get paid today! Schulte Hospitality Group believes you
should be in control of your income, that's why we're proud to
partner with DailyPay , giving you access to your money when and
where you need it!
Schulte Hospitality Group is seeking a dynamic, service-oriented
Guest Service Representative to join our team! SHG is an
organization whose success is rooted in its service culture. Our
mission is to exude hospitality, be respectful and authentic,
prioritize the needs of our internal and external stakeholders
above our own, and continuously strive to make a positive impact in
all we do. We are passionate hoteliers eager to add like-minded
people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team
committed to an inclusive, employee-focused workplace that is
invested in your development. We want you to feel engaged,
empowered, and excited to grow with us. After all, we believe our
greatest and most valuable asset is our people! SHG provides a
rewarding, fun and flexible work environment, exciting perks, a
robust benefit package and an atmosphere designed to encourage and
promote career growth within the company.
Our Company: Schulte Hospitality Group is a division of Schulte
Companies, a leading third-party management company with deep,
multi-generational experience in all facets of the hospitality
industry. We are a diverse team of innovative hoteliers and
restauranteurs operating more than 200 locations across 38 states
and 3 countries. Our portfolio includes a wide array of reputable
brands like Marriott, Hilton, IHG and Hyatt as well as many unique,
independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Strong customer service skills required*
Hotel experience not required but preferred*
Greets guests as they arrive, focusing on personal recognition
Reviews arrival list daily and assists in preparing and assembling
Escort VIPs to room and check them in prior to arrival.
Answer the telephone within three rings with a smile and answer
questions accordingly or transfer as needed.
Responsible for issued bank. Count bank at beginning and end of
shift. Ensure that all cash drops are done in accordance with
proper cash handling procedures and report all cash over/ shorts to
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with
guest. Always retrieve necessary identification documents and form
of payment upon arrival.
Attends promptly to guest needs and inquiries.
Perform various other duties as assigned.
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
Work Today, Get Paid today with Daily Pay!
Track your daily income with updates after every shift you work
Transfer your earnings instantly or next day
Automatically save a portion of your paycheck
In addition to Daily Pay, Schulte Hospitality Group offers a robust
selection of perks/benefits that include, but aren't limited to:
Paid Time Off, Unlimited Referral Bonuses, Growth and Career
Opportunities, Hotel Discounts, 401K, Health/Dental/Vision
Insurance, Short-Term/Long-Term Disability, Flexible Spending
Accounts, Health Savings Account, Pet Insurance, Dependent Tuition
Benefits, EAP Program, Marketplace Discounts at various retailers
such as Disney, Apple, AT T, Verizon and more, and a flexible and
fun working environment!
*Schulte Hospitality Group is an Equal Opportunity Employer.
Keywords: Schulte Companies, Springfield , AM/PM Guest Service Representative, Other , Maryland Heights, Illinois
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