Member Service Representative
Company: GCS Credit Union
Location: Edwardsville
Posted on: January 27, 2023
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Job Description:
Ready for a new career? Let us help you develop the skills you
need for a successful career in the credit union industry
What is a credit union? Credit unions are not-for-profit
organizations that exist to serve their members. Like banks, credit
unions accept deposits, make loans and provide a wide array of
other financial services. But as member-owned and cooperative
institutions, any profits made by credit unions are returned back
to members in the form of reduced fees, higher savings rates and
lower loan rates.
At GCS Credit Union, we live by the credit union philosophy of
"people helping people" and believe that you, as an employee of
GCS, have the power to change lives. We will give you the knowledge
and skills you need to help our members make wise financial
decisions. All you need is a willingness to learn and a desire to
help others.
As a full time employee of the credit union, you are eligible for
medical insurance; 100% credit union paid dental and vision
insurance; long term and short term disability insurance at no cost
to you; free life insurance and accidental death and dismemberment
insurance; and a generous match on the 401(k) plan.
Starting Rate of Pay is $17.94/hour.
Must be willing to work at any of our branches which includes
Granite City, Alton, Edwardsville, Collinsville and O'Fallon
You must be available to work the following schedule:
Monday through Thursday 8:30 - 5:00
Friday 8:30 - 6:00
Saturday 8:30 - 12:00
Role:
To assist members and potential members with their Credit Union
needs; explains services, sets up new accounts, process lending
documents, respond to problems, and direct members to the
appropriate people.
Major Duties and Responsibilities:
* Assists members with opening and closing of all Credit Union
accounts, answers questions about products and services and
resolves problems that are within their authority to resolve.
Processes financial transactions at the request of the member.
Processes all loan applications (including setting up and issuing
loans, documentations for each loan type). Refers problems that are
beyond their authority to their supervisor, along with their
recommendations. Acts as a liaison between members and various
organizations and departments. Assures that appropriate and
accurate records are maintained and required reports are prepared
in a timely manner.
* Identifies crosssell opportunities and crosssells services to
members.
* Fulfill your responsibilities under the Bank Secrecy Act
including, but are not limited to, adhering to the CIP policy and
procedures and monitoring for and reporting suspicious activity
related to new accounts, loans and any other MSR duties.
* Trains and mentors new employees.
* Performs other job related duties as assigned.
Knowledge and Skills:
* Two years of experience in customer service required. Experience
in the financial industry is a plus. A high school education or GED
is required.
* Must have good communication skills.
* Must be able to operate a 10-key calculator, keyboarding skills
and knowledge of Microsoft Office Programs.
Keywords: GCS Credit Union, Springfield , Member Service Representative, Other , Edwardsville, Illinois
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