Personal Banker - 11th Street
Company: PNC
Location: Springfield
Posted on: January 25, 2023
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Job Description:
For more than 160 years, we have been committed to supporting
our customers, communities, employees and shareholders. At PNC, we
are proud of our longstanding history of building strong
communities that create financial opportunities for individuals,
families and businesses. The commitment to creating a
differentiated experience for our customers is driven by our
commitment to doing the same for our employees. That means
providing employees with the opportunities to make an impact,
develop and grow, and be part of an inclusive culture where
everyone is valued. It's how we make sure that we have the right
people, in the right roles, doing their best work for our
customers. PNC also offers customers - from individuals and small
businesses, to corporations and government entities - a wide range
of products and services. No matter how simple or complicated your
needs, we're sure to have the products, knowledge and resources
necessary to help you meet your financial goals. Position Overview
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all our employees feel
respected, valued, and have an opportunity to contribute to the
company's success. As a Branch Banker, you will strengthen customer
relationships with a defined sales process, engaging customers in
sales conversations to identify appropriate financial solutions.
This position, within PNC's Retail Branch Banking Network, is based
in Springfield, Illinois at the 11th Street branch. Job Description
Acquires and deepens the branch customer base through a variety of
proactive sales and service activities. Manages the customer
experience by identifying opportunities to improve the customer's
financial wellbeing. Collaborates with ecosystem partners to grow
customer's share of wallet. Positions PNC solutions to drive new
revenue and customer loyalty. Drives proactive sales conversations
through internal and outbound interactions with a defined sales
process including outbound calling, service to sales, teller
interactions, appointment setting and effective lobby engagement,
ultimately elevating client loyalty. Delivers a full PNC
conversation with every client interaction to identify appropriate
PNC solutions. Leverages ecosystem partnerships as well as
community Centers of Influence to acquire, expand and retain
relationships. Creates customer loyalty and grows customer share of
wallet through a differentiated customer experience. Performs lobby
engagement activities to connect with customers and position PNC
products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
resources. Applies product and procedural knowledge to identify,
mitigate and solve customer problems effectively to drive customer
loyalty. Manages risk through adherence to all policies and
procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are
completed in an efficient and accurate manner. PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be: Customer Focused - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions. Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework. To learn more about this opportunity,
please watch this video. Competencies Branch Banking Services -
Knowledge of the responsibilities, issues, regulations, business
practices, and operations of retail banking branches; ability to
provide qualified services to customers. Digital Awareness -
Shares, shows and supports clients on a variety of technological
digital and online tools and resources allowing them to explore
solutions to achieve their financial goals and financial well-being
through the PNC conversation. Effective Communications -
Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors. Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation. Matrix Management
- Ability to build and use effective working relationships within
own department and across department, functional, and geographic
reporting lines. Problem Solving - Knowledge of approaches, tools,
techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations. Prospecting. -
Knowledge of prospecting principles, processes and skills; ability
to identify and engage potential customers in the market. Build
relationships and create opportunities. Plan, strategize and target
the right industries. Create value propositions with impact. Retail
Lending - Knowledge of and ability to design and develop retail
lending products and services, manage and evaluate operational
processes and procedures and ensure compliance with local and
company policies. Selling. - Applies knowledge of banking products
and services to meet customer needs and enable them to achieve
their financial goals. Identifies prospecting approaches to
identify potential customers and create opportunities to sell
financial solutions and ideas to customers. Understanding Customer
Needs - Knowledge of and the ability to recognize and be sensitive
to the different perspectives and priorities of different
customers. Work Experience Roles at this level typically require an
Associates or equivalent degree as well as related experience or
product knowledge to accomplish primary duties. Typically requires
4+ years of related business or functional experience. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered. Education No Degree
Additional Job Description Benefits PNC offers employees a
comprehensive range of benefits to help meet your needs now and in
the future. Depending on your eligibility, options for full-time
employees include medical/prescription drug coverage (with a Health
Savings Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit > New to PNC. Disability Accommodations
Statement: The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via
email at . The Human Resources Service Center hours of operation
are Monday - Friday 9:00 AM to 5:00 PM ET. Equal Employment
Opportunity (EEO): PNC provides equal employment opportunity to
qualified persons regardless of race, color, sex, religion,
national origin, age, sexual orientation, gender identity,
disability, veteran status, or other categories protected by law.
California Residents Refer to the California Consumer Privacy Act
Privacy Notice to gain understanding of how PNC may use or disclose
your personal information in our hiring practices.
Keywords: PNC, Springfield , Personal Banker - 11th Street, Other , Springfield, Illinois
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