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Hotel Front Desk Service Representative

Company: Country Hearth Inn & Suites Edwardsville, IL
Location: Edwardsville
Posted on: November 26, 2022

Job Description:

*ALL Shifts including weekends and holidays please do not apply if you do not have a flexible availability or a strong work ethic this is not a sit-down job.*

*During busy days or weekends our front desk employees may need to assist with housekeeping by making beds and helping clean guest rooms. *We are a small family owned hotel with 39 rooms. We do a little bit of everything while keeping our focus on our guests and insuring they are happy and all of their requests or questions are handled in a friendly professional manor.

*Front Desk: *

* Duties Include: Checking guests in and out of the hotel.
* Ensuring guest satisfaction up to management's service standards
* Handling cash and credit cards in accordance with the hotel's credit policy Learn and use the hotel's property management system and computer system.
* Answer guest inquiries regarding local activities and restaurants Resolving guest issues/complaints
* Maintain a hospitable and friendly attitude with guests and hotel staff Build guest loyalty by providing exceptional guest service
* Make hotel reservations
* Answer a multi-line phone system
* Learn about the hotel's layout, guestrooms, and amenities and be able to sell the hotel accordingly
* Each shift is required to complete your part of the Hotel Laundry including all linens.
* Cleaning hotel guest areas as well as employee areas
* Take out garbage and recycling
* Sweeping & Mopping designated areas
* Stocking and cleaning kitchen Polishing all stainless steel throughout the property
* Vacuuming hallways and area rugs
* Washing windows and glass doors and entries ways
* Applicant must be able to stand for multiple hours at a time. As well as any additional tasks
* *Salary is negotiable: * based on previous experience and how hard of a worker you are as well as how reliable you are.
* *This position is from 2-10pm (8hr. shift) two to three night per week 24 hrs per week. If interested: Additional day shift hours are available for housekeeping and maintenance.*
* *Housekeeping shift will be days hours vary based on hotel availability and season or events.* Number of guest rooms vary per day. Clean hotel rooms for stay overs and checked out guest.
* _*Increase your chances of being hired by applying on our Facebook page as well. www.facebook.com/edwardsville*_

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:
* 8 hour shift
* Holidays
* Weekend availability

Ability to commute/relocate:
* Edwardsville, IL 62025: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Tell us a little bit about yourself.
* How close do you live to Edwardsville?
* Do you like to clean or organize?
* Do you have any special skills or hided talents?
* If you had a problem with a guest who was disturbing others, what would you do?
* Why should we choose you?

Education:
* High school or equivalent (Preferred)

Experience:
* Customer Service: 1 year (Preferred)
* Hospitality: 1 year (Preferred)

Language:
* English (Required)
* Spanish (Preferred)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Required)
* Overnight Shift (Preferred)

Work Location: One location%58047475%

Keywords: Country Hearth Inn & Suites Edwardsville, IL, Springfield , Hotel Front Desk Service Representative, Other , Edwardsville, Illinois

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