Overnight Front Desk
Company: Planet Fitness Midwest Management Group
Location: Ballwin
Posted on: August 6, 2022
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Job Description:
Job Description Job Summary The Overnight Closer (Member
Services Representative) will be responsible for creating a
positive member experience by providing a superior level of
customer service to Planet Fitness members, prospective members and
guests. The Overnight Closer will be responsible for creating a
positive member experience by providing a superior level of
customer service to Planet Fitness members, prospective members and
guests. You will also be responsible for closing that day---s shift
for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities Greet members, prospective
members and guests, providing exceptional customer service. Handle
all front desk related activities including: Answer phones in a
friendly manner and assist callers with a variety of questions.
Check members into the system. New member sign-up. Take prospective
members on tours. Facilitate needed updates to member---s accounts.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. Assist in maintaining the neatness and cleanliness of the
club. Close shift for that business day. Create a bank deposit for
next day. Qualifications/Requirements Customer service background
preferred. Basic computer proficiency. A passion for fitness and
health. Upbeat and positive attitude Punctuality and reliability is
a must. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member---s expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Physical Demands Continual standing and walking
during shift. Continual talking in person or on the phone during
shift. Ability to work 3rd shift (overnights). Must be able to
occassionally lift up to 50 lbs. Will occasionally encounter toxic
chemicals during shift. Employees at a franchise location are
employed by the Franchisee and are not employees of PFHQ (the
Franchisor). PFHQ neither dictates nor controls labor or employment
matters for franchisees or their employees, and does not retain any
reserved authority to control the terms and conditions of
employment for franchisees or their employees. Each franchisee is
responsible for ensuring compliance with local, state and federal
law.
Keywords: Planet Fitness Midwest Management Group, Springfield , Overnight Front Desk, Other , Ballwin, Illinois
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