Service Specialist II, Service Division
Company: EDWARD JONES
Location: Fenton
Posted on: June 26, 2022
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Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Join the Service Division at Edward Jones to join over
500 other associates who have a passion for serving our branch
teams and clients' needs by tailoring solutions to ensure the most
effective outcome, all while demonstrating a spirit of caring. The
Service Division offers a great working environment for those
seeking a professional full-time opportunity as a service associate
in a contact center. The Service Division's mission is to provide
timely answers, guidance, and support for our clients, branch teams
and home office associates to enable an ideal client experience.
Associates hired into the Service Division will complete a learning
plan, developing foundational knowledge on much of the core work
needed to support our branch teams and clients. Each new associate
is assigned a trainer, coach, and team leader. These individuals
will all play a role in helping you acclimate to the company and
become proficient in your role. Once fully proficient on the
foundational work you'll move to another more complex area of the
Service Division, where you'll apply your recently gained
expertise. Core hours of operation for most departments within the
Service Division are Monday through Friday from 7:00 am to 7:00 pm
Central Time, with occasional Saturdays. Schedule assignments will
vary depending on business need within each department. The ideal
candidate must be comfortable spending a great deal of time
answering phone calls from our clients and branch teams. If you
have customer service experience, enjoy working in a fast-paced and
dynamic environment and are ready for a rewarding career in the
financial industry, this is a great opportunity for youBachelor's
degree in finance or business is preferred
Excellent client service skills
Excellent verbal and written communication skills
Strong problem solving and analytical skills
Ability to learn multiple complex topics
Strong computer skills including effective use of Microsoft
Office
Since this is a Home-Based Associate position, you must meet the
minimum internet connectivity requirements. A satellite connection
for your high-speed internet doesn't work with our current
home-based setup; you need to be on a DSL or a cable high-speed
internet connection. The software in the department requires a
minimum of 30 Mbps download speed for a single user, 5 Mbps upload
speed for a single user, and less than 50 Ping Speed to perform
daily functions.
Salary: $38418 - $59462
Category: Headquarters
Keywords: EDWARD JONES, Springfield , Service Specialist II, Service Division, Other , Fenton, Illinois
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