Kick Back Host
Company: Drury Inn & Suites St. Louis Fairview Heights
Location: Fairview Heights
Posted on: January 16, 2022
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Job Description:
Property Location:
12 Ludwig Drive - Fairview Heights, Illinois 62208
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do matters
at Drury Hotels. There's a place for you here today (and for
tomorrow) in this position.
BASIC FUNCTION & JOB DUTIES:
Under general supervision, prepare the 5:30 Kickback and provide
exceptional customer service for guests following Company policies
and procedures. This includes maintaining the kitchen/lobby area in
a clean, well-organized manner and assists guests with Kickback
service with food preparation and clean up and ensuring food safety
standards are met. Additional responsibilities include ensuring
supplies are fully stocked at appropriate levels. Presents a high
standard of integrity, service and hospitality at all times to
promote the Drury culture to customers and co-workers. Has general
knowledge of the hotel, area and events to answer guest's
questions.
Ensures an exceptional guest experience by providing courteous,
friendly guest service through discovering and responding promptly
and efficiently to inquiries, requests and complaints with a +1
Service Attitude. Contributes to maintaining a positive work
environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction in English
and speak English clearly. Requires ability to communicate in a
friendly manner with guests in order to create a warm, comfortable,
relaxing environment. Requires knowledge of hotel accommodations,
the community and hotel services.
Requires ability to conduct accurate inventory of food items and
calculate order levels.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
you accomplish.
- Incentives - Quarterly bonuses (we succeed together!)-shared for
all based on hotel results
- Health and well-being - Medical, dental, vision, prescription,
life, and disability
- Retirement - Company-matched 401(k)
- Work-life - Flexible spending accounts, Team Member Assistance
Program, paid time off, and hotel discounts
- Career growth - Mentorship, cross-training, development plans,
management training, and more-60% of management positions promoted
internally
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2021) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 16 years in a row (that's a record!)
Rise. Shine. Work Happy.
Apply Now.
Keywords: Drury Inn & Suites St. Louis Fairview Heights, Springfield , Kick Back Host, Other , Fairview Heights, Illinois
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