Slot Attendant/Dual Rate Supervisor

Company: Penn National Gaming, Inc.
Location: Maryland Heights
Posted on: January 15, 2022

Job Description:

-Don't just work. Work Happy. -A career in gaming? At Hollywood Casino St. Louis, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.- Encourages and gets results from peers/players to have fun. - Proactively encourages players to have fun and enhances players' experience. - Responsible for recognizing and explaining simple TicketOut/Ticket in jams. - Proactively celebrates and encourages Publicity releases for appropriate jackpots. - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by -wearing funny items, or other activities to elevate the excitement levels. - Actively looks for players who have questions and/or -issues with games. - Encourages the priority of lights: 1) Change, 2) Ticket -Fills, 3) Jackpots, all of which are mandated by tier status 1) icon, 2) Executive Producer, 3) Producer, 4) Celebrity, 5) Marquee, and then 6) Non-Card -utilization. - Actively tries to encourage positive interactions with -both players and co-workers. - initiates interactions rather than waiting for lights. - Uses every opportunity to promote events and promotions. - Ensures that the player receives all around great service. - Actively patrols sections/floor looking for -interaction opportunities. - Rarely is seen congregating with co-workers. - Actively involved with pre-shift and Buzz Sessions, offering feedback and being a positive influence. - Works the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build -relationships. - Promotes card utilization. - Demonstrates consistent support of management and company decisions. - Represents the company in a fun, exciting, and -professional manner. - Focuses on enhancing casino experience and creating -perception of luck, action, and excitement. - Processes taxable up to $14,999.99, with a full -comprehension of Oasis and NeWave.- High School Diploma or equivalent. - Must be at least 21 years of age. - Must be proficient in Microsoft Office applications (Excel, Access, Word). - Excellent written/verbal communication skills. - Excellent customer service skills. - Must have a proven track record of personally providing -excellent customer service. - Possesses a friendly, outgoing demeanor and enjoys interactions with players. - Has the ability to read open/closed players and adapts the delivery to enhance their experience. - Ability to personalize their service to the player without appearing to be scripted. - Dedicated team player. - Able to handle multiple tasks; flexible and positive when adjusting to change. - Attention to detail and follow-through. - Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. - The areas of career opportunity with Penn are ideal for just about any skill set. - Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.Equal Opportunity Employer -$9.25 an hour + tips

Keywords: Penn National Gaming, Inc., Springfield , Slot Attendant/Dual Rate Supervisor, Other , Maryland Heights, Illinois