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Service Advisor

Company: Laura Auto Group
Location: Collinsville
Posted on: November 23, 2021

Job Description:

The Automotive Service Sales Person greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.Reports to: Service ManagerHours: M-F 7:00AM-6PM. Will alternate.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.*RESPONSIBILITIES*Greets customers in a timely, friendly manner and obtains vehicle informationPerforms walk around with customerHelps identify a mechanical problem by questioning the customer or doing a visual inspection or road testConfers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairsPrepares a repair order showing time, cost and labor estimates for serviceExplains the work performed and the repair order charges to the customerHandles customer complaintsChecks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performedReviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriateMaintains high customer satisfaction standardsMaintains a professional appearance and a neat work area in accordance with company policyOther tasks as assignedQUALIFICATIONSPrior Service Advising experience preferredHigh school diploma or GED requiredPrior Sales experience preferredGeneral Service Technical knowledgeAbility to work in fast paced environmentSuperior verbal, written, and organizational skillsCompetent in Word, Excel, and CRM DatabasesBENEFITSDirect DepositHealth InsuranceOptional AflacPaid VacationFamily-owned BusinessHires from withinJob Type: Full-time

Keywords: Laura Auto Group, Springfield , Service Advisor, Other , Collinsville, Illinois

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