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Field Operations Support Assistant

Company: Service Corporation International
Location: Fairview Heights
Posted on: November 22, 2021

Job Description:

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIES* Prepares death certificates, prayer cards and related documents* Completes required permits and or certificates* Prepares and processes Veteran's Paperwork* Prepares marker monument placement paperwork* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules* Prepares and distributes daily schedules, reports, and documents* Receives and processes payments and contracts* Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers* Orders office supplies* Oversees the processing of installation orders to grounds and maintenance departments* Processes accounts payable transactions* Assists with the preparation of obituaries* Assists Location Management, Sales, Family Service Counselors and payroll as needed* Acts as backup to Receptionist* Greets family members and friends* Communicates client family's needs promptly and accurately to the appropriate staff member* Conveys a sense of concern and empathy with client family members at all times* Responds to customer inquiries via telephone, internet and in person* Maintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducation* High School or equivalentExperience* 1 - 2 years of experience in an office clerical or customer service capacity required* Experience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & Abilities* Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience* MS Office Suite experience preferred* Basic mathematics skills required* Good verbal and written communication skills* Strong organizational skills and detail oriented* High level of compassion and integrity* Ability to maintain confidentialityPostal Code: 62208Category (Portal Searching): Administration and ClericalJob Location: US-IL - Fairview Heights

Keywords: Service Corporation International, Springfield , Field Operations Support Assistant, Other , Fairview Heights, Illinois

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