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Dispatcher

Company: First Student
Location: Springfield
Posted on: October 14, 2021

Job Description:

Now Hiring a Dispatcher in Springfield, IL!

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

  • Tremendous Career Advancement Opportunities due to a strong presence across North America
  • Positive and rewarding work environment

Dispatcher Responsibilities:

  • Oversees all routes and scheduling of buses; dispatch buses and provide timely information to driver on route. 
  • Counsels and coaches drivers and monitors on front line disciplinary & service issues. 
  • Handles heavy phone and radio traffic
  • Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer. 
  • Serves as primary communication liaison with major contracted customer
  • May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers. 
  • Provides solutions to drop-off and pick-up problems, resolve issues as needed. 
  • May handle back-up driver duties or perform miscellaneous clerical duties while buses are in route. 
  • Completes assignment of special projects. 
  • Assists drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures. 

Dispatcher Experience and Skills Required:

  • 3-5 years experience
  • High school diploma or equivalent
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to deliver under time constraints and deadlines
  • Previous terminal operations, dispatch, or driver experience
  • Computer literate
  • Good interpersonal skills
  • Bilingual (Spanish) a plus but not required. 

First Student’s commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you’ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you’ll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

First Student is an Equal Opportunity Employer.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: First Student, Springfield , Dispatcher, Other , Springfield, Illinois

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