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Supervisor, Sales Operations - Spectrum Enterprise

Company: Spectrum
Location: Ballwin
Posted on: July 22, 2021

Job Description:

At a glance:

  • Are you an experienced technology professional passionate about exceeding client expectations for all pre- and post-sale technical activities?
  • Can you commit to a front-line leadership position guiding and improving sales operations and methodologies?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.


As the Supervisor of Sales Operations, you are passionate about exceeding client expectations by coaching and developing teams that provide pre- and post-sales activities. You excel at motivating teams to meet accuracy, speed and volume performance goals. You accelerate the sales cycle by ensuring teams use tools and systems to complete contracts and sales orders accurately and efficiently.

You ensure Sales Operations teams adhere to business rules and policies through collaboration with Sales Operations leaders. You maximize department-wide success by evaluating policies and procedures and providing improvement recommendations. You influence the right people both inside and outside of the company to provide exceptional client services to existing accounts as well as new ones. You thrive in an office environment guiding teams to achieve company objectives. You report directly to the Manager of Enterprise Sales Operations for goals, guidance and assistance.

Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Encourage company-wide excellence by actively and consistently supporting all efforts to simplify and enhance the client experience.
  • Resolve escalations by serving as the main point of contact for Sales Operations issues and researching and recommending solutions.
  • Mitigate risks by collaborating with Sales leadership to ensure teams understand and comply with Sales policies and procedures while assisting with business plans and strategies.
  • Identify and develop opportunities for improvement to sales support by partnering with Sales and Service Delivery teams to review processes.
  • Increase client satisfaction by recruiting, hiring, training and managing Sales Operations Specialists whose views and goals are in line with company objectives.
  • Guide teams to meet production goals through management of team activities, schedules and implementing internal control procedures.
  • Successfully complete assigned special projects with duties that include data gathering, analysis planning, implementation and impact assessment.
  • Perform additional duties related to the position as assigned.

Required keys for success:
  • Two years of management or coaching experience.
  • Three years of project management experience.
  • Five years of operations experience.
  • Self-motivated with the ability to work independently using sound judgment, initiative and a sense of urgency to accomplish job duties.
  • Solid prioritization and organizational skills that can handle multiple tasks simultaneously within a fast-paced environment with shifting priorities.
  • Diplomatic approach, confidence and comfort around peer and senior leaders.
  • Demonstrated ability to organize, direct and perform high-level supervisory duties in a manner conducive to full performance and high morale.
  • Team player with proven ability to collaborate cross-functionally across organizations, disciplines and geographies to accomplish business goals while achieving project deliverables against budget and milestones.
  • Passion for community building and a history of maintaining productive, mutually beneficial relationships.
  • Proven ability to manage projects from ideation through development and release.
  • Advanced knowledge of sales tools, client relationship management (CRM) platforms and billing systems.
  • Comprehensive knowledge and understanding of relationships and inter-dependencies of Sales, Sales Operations, Service Delivery, field operations and client service supporting both coaxial and fiber-based services.
  • Understanding of legal, regulatory, finance and audit functions.
  • Knowledgeable of sales and marketing strategies.
  • Proficient in Microsoft Word, Excel, PowerPoint, Visio, Project and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.

Your education:
  • Bachelor's degree in a related field or an equivalent combination of education, training and experience (required).

287126 287126BR

Keywords: Spectrum, Springfield , Supervisor, Sales Operations - Spectrum Enterprise, Other , Ballwin, Illinois

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