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Digital Relationship Banker

Company: First Busey Corporation
Location: Edwardsville
Posted on: June 12, 2021

Job Description:

WHAT YOU'LL BRING

Duties/Responsibilities:

  • Identify needs-based opportunities and make sales referrals to all areas of the corporation to meet customers' financial needs
  • Ensure customer satisfaction and retention
  • Perform outbound campaign and relationship calls to deliver exceptional service to our customers
  • Process all new online deposit accounts and onboard customers
  • Service customer accounts as needed and proactively communicate with customers to ensure their financial needs are met
  • Attend and participate in training sessions and team meetings

Knowledge:

  • Strong sales and customer service skills
  • Knowledge of Retail and Digital policies, procedures, products and services
  • Have the ability to obtain a Busey account with online/mobile banking

Ability:

  • Possess strong interpersonal, written, and verbal communication skills
  • Analyze and solve problems efficiently and accurately
  • Maintain mental concentration and visual attention to detail
  • Effectively manage time
  • Ability to adapt to change
  • Respond to all requests in a professional and positive manner
  • Maintain customer confidence and protect bank operations by keeping information confidential

WHY IT MATTERS

Digital Relationship Bankers nurture and grow customer relationships - balancing technology with a human touch - ensuring a positive customer experience.

EDUCATION/TRAINING

  • Requires High School diploma
  • Requires knowledge of Microsoft Office
  • Previous experience with sales or customer service roles required, banking experience preferred

Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.

Keywords: First Busey Corporation, Springfield , Digital Relationship Banker, Other , Edwardsville, Illinois

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