Medical Service Technician
Company: Memorial Health
Posted on: June 12, 2021
Overview Transports and delivers durable medical, mobility, and
basic respiratory care equipment and supplies to customer homes.
Assembles and verifies the performance of equipment in customer
homes. Provides detailed equipment use and care instructions to
patients and/or caregivers. Works independently after hours on call
for delivery or trouble shooting of equipment and supplies. Serves
as an independent back-up in other key areas in the warehouse
operations as determined by management.
Qualifications Education equivalent to graduation from high
school is recommended Minimum one year of customer service
Attain required Medical Service Technician CBL'S through the online
Med University within the first 90 days.
Strong mechanical and assembly aptitude Understanding of, and
experience with, combustible materials is strongly preferred.
Demonstrated broad understanding of the majority of home medical
equipment and the ability to independently perform in-home setups
associated with them is required.
Possesses basic personal computer skills, with the ability to
retrieve and enter limited amounts of data is required.
Must possess a valid Illinois driver's license and be deemed as an
acceptable driver in accordance with the MHS Fleet Safety Policy
(five year MVR will be required).
Good oral communication, customer relations, listening, analytical,
and interpersonal skills are required.
Highly flexible, ability to manage multiple priorities.
Proactive problem solving skills.
Flexibility to work weekends and on call shifts.
Responsibilities E 1.
Drives a company vehicle to transport a variety of durable medical,
mobility, and basic respiratory care equipment and supplies to
patients' homes. Medical Service Technician is required to do all
pre and post trip inspections. After inspection MST is required to
report repair or maintenance issues to ensure vehicle complies with
Selects appropriate equipment, loads/unloads medical equipment from
company vehicle and delivers it to the desired location inside the
customers' homes. As necessary, utilizes a variety of assistance
devices, such as dollies, carts, cargo straps, etc. to aid in the
delivery and transportation process.
Assembles equipment and provides detailed instruction concerning
proper use and care. Medical Service Technician will make
recommendations to customers to enhance equipment effectiveness or
All paperwork related to deliveries & maintenance is complete,
organized, accurate and submitted to the supervisor at the end of
each day. Obtain patient signatures for billing purposes. May
handle monetary exchanges as required on the route.
Conforms to on-call requirements as assigned. Schedules and
prioritizes routing of in-home customer visits resulting from
Receives, interprets, and verifies the completion of daily work
orders by obtaining customers' signatures or by completing
documentation. Arranges for the completion of follow up work or
notates work referred to other departments for handling in
customers electronic chart note field Reviews final work orders for
accuracy, completion, and approval prior to routing.
Prior to loading evaluates equipment for proper performance,
safety, and functionality. Performs adjustments, and as necessary,
troubleshooting, testing, and/or minor repair.
Recommends additional equipment and/or supplies to customers based
on their needs or requests.
Upon pick-up, equipment is properly tagged, field cleaned if
indicated and bagged prior to placing in truck, and returned to the
branch to be cleaned, function tested and placed in the proper area
of the warehouse.
Monitors and updates documentation and tracking system(s) related
to the purchase, issuance, recall, repair, and maintenance of
patient care equipment and related components and accessories.
Maintains and monitors the inventory of patient care equipment and
supplies in the home.
As required, may load and unload liquid oxygen, concentrators and
other basic respiratory care equipment to/from the delivery vehicle
and customer's home.
Communicates, and coordinates activities with, management and
dispatch personnel concerning delivery schedules and service
All deliveries are made adhering strictly to the traffic laws and
regulations as established by the Department of Transportation.
Must complete manifest for hazardous materials and all legal
documentation requirements as needed for Department of
Transportation and Federal Drug Administration.
Must be able to attend vendor-sponsored training or informational
sessions as new products are introduced when needed.
May lead departmental meetings and perform departmental in-service
on new or existing products as a subject matter expert as
Identifies, documents, and reports unused (or the inappropriate use
of) equipment in customer's home and report to supervisor and/or
Retrieves and enters basic information to/from USS system relating
to home medical equipment or patient account information or
Serves as a back-up for other areas within the unit or department,
especially during times of special needs or staff absences.
Reviews medical documentation received to ensure it is within the
insurance regulations to dispense product/ equipment E 21.
Participate in assigned online and on- the- job training to learn
basic medical terminology, product/ equipment information, and
Utilize computer software to create/ maintain electronic customer
accounts. Documents and modifies customer account, billing, and
insurance information as required to keep current.
Learn to perform basic and complex equipment assembly, cleaning,
testing, repair, and troubleshooting.
Greets customers in-person or via phone and determines nature of
inquiry. Within scope of knowledge and authority, assists customers
with product/ service inquiries and equipment questions and
Interprets doctors' orders received for medical equipment;
determines and conveys the appropriate selection to the customer
based on prescription and current insurance coverage.
Provides product/ equipment descriptions, usage, and demonstrations
regarding equipment and associated supplies to customers and
ensures adequate customer understanding.
Coordinates the delivery of medical equipment, supplies, and
associated items at customers request or as business needs dictate
Prepares work orders and coordinates their successful
implementation with the appropriate internal and external resources
Serve as back up to others such as dispatch and cleaning room
during times of special needs or absences.
Prepare for and perform physical inventory counts.
Assist Memorial Home Services management with the Joint Commission
preparation and surveys.
Ensures that each customer receives outstanding service by
providing a friendly environment, which includes greeting and
acknowledging every customer, maintaining solid product knowledge,
and all other aspects of customer service.
Provide training and educational experiences for less experienced
Participate in mid and year-end inventory processes.
Performs all other related work as required or requested
Keywords: Memorial Health, Springfield , Medical Service Technician, Other , Springfield, Illinois
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