Program Coordinator
Company: HGS - St. Louis
Location: West Alton
Posted on: April 10, 2021
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Job Description:
HGS-- is a world leader in Customer Relationship and Business
Process Management. With a global footprint and over three decades
of experience, we have helped our clients deliver exceptional
results. JOB PURPOSE:-- -- The-- Program Coordinator Support
Specialist-- for several programs works with-- Bayer Program
Fulfillment Analyst.-- The role will ensure Bayer--------s complete
satisfaction with program activities, including overall assistance
in developing standard operating procedures, ongoing process
improvement and daily activities required to implement programs.
The Program Fulfillment Support Specialist will create and maintain
detailed documentation on program processes, timelines, and
expectations for supporting Bayer. Their responsibilities will
include, assisting Program Fulfillment Analyst with collecting
data, inputting in system and reporting. PRINCIPAL DUTIES AND
RESPONSIBILITIES: Understand Bayer--------s program implementation
needs and guarantee Bayer--------s satisfaction and active use of
available services. Monitor both quantitative and qualitative
operational performance indicators and proactively identifies ways
to enhance program performance Develop, and continually improve,
Standard Operating Procedures for efficient & effective use of
available Services Manage the ongoing client relationship by
proactively driving communication. Assist Bayer Team and HGS St.
Louis Team to fully implement programs. Gather and compile
information to create scope for implementing new programs Allocate
resources and removes obstacles Provide clear and timely
communication throughout program implementation both internally and
back to clients Assure quality standards are met or exceeded
Minimum jOB Requirements: (Education, Experience, Skills)
Experience in business related field or equivalent experience
Minimum of 4 years professional experience in customer service,
sales support Ability to thrive and maintain motivation working
independently Demonstrated ability to strategically improve and/or
transform processes across functions within HGS and Client
organization Demonstrated ability to motivate and develop work team
towards improved performance Demonstrated strong analytical and
problem solving skills Demonstrated written and verbal
communication skills to include presentation ability and
interaction with wide variety of internal and external customers
Demonstrated time management with the ability to manage multiple
projects Intermediate Computer Skills Utilizing MS Word, Excel
(including V-look up and formulas), PowerPoint and Access SAP and
SalesForce experience or equivalent CRM experience, recommended
COMPETENCIES: -- Uses Sound Judgment & Makes Decisions Wisely Asks
questions of team members and managers to identify critical
issues.-- Understands the impact of a decision on customers and
HGS.-- Knows when to seek direction with an issue or problem and/or
to gain understanding about the impact of an action or decision. --
Shows Initiative Proactively seeks solutions to problems before
being asked. Initiates self-development efforts and seeks job
enrichment opportunities. -- Promotes Teamwork Participates on
cross functional teams.-- Provides knowledge about multiple
projects, products and/or customers to increase team member
understanding.-- Helps others improve individual contributions as a
team member. -- Communicates Effectively Listens and converses with
a variety of audiences.-- Extracts key issues from others by asking
the right questions.-- Able to present information and ideas in a
cohesive and logical manner. -- Embraces Differences Takes
accountability for own progress and seeks to continually improve.
Responds to others-------- varying needs. Appreciates differences
among team members. -- Drives Customer Focus Identifies
opportunities to exceed the expectations of customers.--
Establishes and nurtures strong sustainable collaborative
relationships with internal and external customers. Designs
internal work processes to improve customer service. Adds value to
the organization by providing exemplary customer service.-- Follows
up, gets help from others when necessary. PandoLogic. Keywords:
Project Manager, Location: West Alton, MO - 63386
Keywords: HGS - St. Louis, Springfield , Program Coordinator, Other , West Alton, Illinois
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