Accounts Specialist
Company: Hinduja Global Solutions
Location: Mascoutah
Posted on: April 10, 2021
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Job Description:
EOE STATEMENT We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. -- DESCRIPTION HGS--North
America--is currently looking for an--Account Specialist--to
support Climate Corporation a division of Bayer Crop Science. This
position is located in Creve Coeur, Missouri. As part of Climate's
Global Operations Team the Account Specialist is responsible for
providing support to internal Customer Operations Specialists and
best-in-class account management support to Climate field reps and
agricultural dealers. Duties and Responsibilities: Field calls from
North American farmers, Climate dealers, and Climate field sales
teams on account management issues. Log all inbound and outbound
inquiries (phone, chat and email) in Salesforce to ensure accurate
reporting of inquiry volume and documentation of issues. Process
the contractual agreement for dealers including the gathering of
pertinent financial documents to be used for all billing and
commission purposes. Provide standardized and adhoc reports to
Regional Account Advisors and dealers. Complete tasks determined by
the business to assist the field team in meeting their goals.
Manage grower and dealer data to ensure master data standards are
met. Provide timely resolution and follow-up to Climate Business
Managers and dealer contacts on all logged issues/inquiries. Be
knowledgeable about all Climate products, features, marketing
programs, ordering, cancellations and other related topics. Follow
escalation procedures as necessary. Basic Qualifications:
Bachelor's Degree required. Ability to work as early as 7:00 a.m.
and/or as late as 5:30 p.m. Agronomic knowledge a plus but not
required. Excellent verbal, written and phone communication skills.
Familiarity with Customer Relationship Management systems such as
Salesforce. Ability to work in a fast-paced environment and handle
ambiguous situations. Strong problem solving skills. Proven
proactive follow up skills and drive to provide high level customer
service. Positive attitude & highly motivated. -- POSITION
REQUIREMENTS COMPETENCIES: -- Competency/Definition -- Customer
Orientation Agent understands the impact of individual performance
as it relates to the client program and to meeting/improving
targets; understands the client needs and expectations; responds to
requests effectively and on time; refers complex questions to a
higher decision making level; meets customer needs in a respectful,
helpful and responsive manner; works with the team to meet
objectives; is open to change and new information. -- Communication
Skills Listens and presents appropriate information in a clear and
concise manner, both orally and written; few grammatical errors;
able to establish two way communication with Team Leaders. -- Work
Ethic Ability to direct oneself towards meeting ones deliverables;
clearly sets a goal and works towards achieving it; clarifies
expectation about what/how things need to be done before starting
work; takes ownership for work; is open to new ideas; complies with
rules and processes; appropriate dress; demonstrates behaviors
consistent with the organization's values; treats others with
respect; understand and follows ethical guidelines; regularly
shares expertise with team members to support continuous learning
and improvement; works well with others, promotes teamwork. -- Job
Knowledge Demonstrates basic knowledge and ability to use various
applications/tools related to the function; is aware of metric
goals; has the knowledge of policies, procedures and regulatory
compliance; can identify problems/issues and tries to improve this
based on program knowledge; requests help to understand complex
issues; identifies problems and escalates accordingly. --
EXEMPT/NON-EXEMPT Non-Exempt -- LOCATION 127 Monsanto - St Louis --
ABOUT THE ORGANIZATION About Hinduja Global Solutions (HGS):
A global leader in business process management (BPM) and optimizing
the customer experience lifecycle, HGS is helping to make its
clients more competitive every day. HGS combines technology-powered
services in automation, analytics and digital with domain expertise
focusing on back office processing, contact centers and HRO
solutions to deliver transformational impact to clients. Part of
the multi-billion dollar conglomerate Hinduja Group, HGS takes a
'globally local' approach, with over 42,371 employees across 72
delivery centers (as on 30th June 2019) in seven countries making a
difference to some of the world's leading brands across nine key
verticals. For the year ended March 2019, HGS had revenue of $689
million. -- PandoLogic.Category: Sales, Keywords: Sales Account
Executive
Keywords: Hinduja Global Solutions, Springfield , Accounts Specialist, Other , Mascoutah, Illinois
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