Accounts Specialist

Company: Hinduja Global Solutions
Location: Dow
Posted on: April 10, 2021

Job Description:

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. -- DESCRIPTION HGS--North America--is currently looking for an--Account Specialist--to support Climate Corporation a division of Bayer Crop Science. This position is located in Creve Coeur, Missouri. As part of Climate's Global Operations Team the Account Specialist is responsible for providing support to internal Customer Operations Specialists and best-in-class account management support to Climate field reps and agricultural dealers. Duties and Responsibilities: Field calls from North American farmers, Climate dealers, and Climate field sales teams on account management issues. Log all inbound and outbound inquiries (phone, chat and email) in Salesforce to ensure accurate reporting of inquiry volume and documentation of issues. Process the contractual agreement for dealers including the gathering of pertinent financial documents to be used for all billing and commission purposes. Provide standardized and adhoc reports to Regional Account Advisors and dealers. Complete tasks determined by the business to assist the field team in meeting their goals. Manage grower and dealer data to ensure master data standards are met. Provide timely resolution and follow-up to Climate Business Managers and dealer contacts on all logged issues/inquiries. Be knowledgeable about all Climate products, features, marketing programs, ordering, cancellations and other related topics. Follow escalation procedures as necessary. Basic Qualifications: Bachelor's Degree required. Ability to work as early as 7:00 a.m. and/or as late as 5:30 p.m. Agronomic knowledge a plus but not required. Excellent verbal, written and phone communication skills. Familiarity with Customer Relationship Management systems such as Salesforce. Ability to work in a fast-paced environment and handle ambiguous situations. Strong problem solving skills. Proven proactive follow up skills and drive to provide high level customer service. Positive attitude & highly motivated. -- POSITION REQUIREMENTS COMPETENCIES: -- Competency/Definition -- Customer Orientation Agent understands the impact of individual performance as it relates to the client program and to meeting/improving targets; understands the client needs and expectations; responds to requests effectively and on time; refers complex questions to a higher decision making level; meets customer needs in a respectful, helpful and responsive manner; works with the team to meet objectives; is open to change and new information. -- Communication Skills Listens and presents appropriate information in a clear and concise manner, both orally and written; few grammatical errors; able to establish two way communication with Team Leaders. -- Work Ethic Ability to direct oneself towards meeting ones deliverables; clearly sets a goal and works towards achieving it; clarifies expectation about what/how things need to be done before starting work; takes ownership for work; is open to new ideas; complies with rules and processes; appropriate dress; demonstrates behaviors consistent with the organization's values; treats others with respect; understand and follows ethical guidelines; regularly shares expertise with team members to support continuous learning and improvement; works well with others, promotes teamwork. -- Job Knowledge Demonstrates basic knowledge and ability to use various applications/tools related to the function; is aware of metric goals; has the knowledge of policies, procedures and regulatory compliance; can identify problems/issues and tries to improve this based on program knowledge; requests help to understand complex issues; identifies problems and escalates accordingly. -- EXEMPT/NON-EXEMPT Non-Exempt -- LOCATION 127 Monsanto - St Louis -- ABOUT THE ORGANIZATION About Hinduja Global Solutions (HGS):
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach, with over 42,371 employees across 72 delivery centers (as on 30th June 2019) in seven countries making a difference to some of the world's leading brands across nine key verticals. For the year ended March 2019, HGS had revenue of $689 million. -- PandoLogic.Category: Sales, Keywords: Sales Account Executive

Keywords: Hinduja Global Solutions, Springfield , Accounts Specialist, Other , Dow, Illinois