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Customer Operations Specialist

Company: Hinduja Global Solutions
Location: Fults
Posted on: February 25, 2021

Job Description:

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. --DESCRIPTION HGS North America --is currently looking for a Customer Operations Specialist to support our client Bayer Crop Science.---- HGS-- is a world leader in Customer Relationship and Business Process Management.-- With a global footprint and over three decades of experience, we have helped our clients deliver exceptional results.-- We develop and implement some of the best-known processes and practices to deliver a comprehensive range of industry-specific solutions.-- We deliver seamless service to some of the world's most recognized brands out of and across North America, Europe and Asia. Principal Duties and Responsibilities: Accountable to complete transactional tasks serving as the front-line contact for questions & support in delivering expected SLAs & customer experiences in accordance with each Brand Family's expectations using assistance and guidance from the Customer Process Coordinator.-- --- Manage inbound 800# calls across all Regions from customer, partners & Field Sales-- -- Representatives --- Create new orders from structured input phone, email, SAP & Salesforce --- Execute and monitor transactions to enable delivery of product and billing; monitor--backorders --- Execute transactional reconciliation for dealer-to-dealer / customer-to-customer stock--transfer --- Initiate country stock transfers and trigger local deliveries --- Maximize effectiveness through appropriate system and technology usage while-- -- -- -- -- -- documenting--all customer interactions in Customer Relations Management Software-- -- -- (SalesForce) --- Provide transactional support with account reconciliation. --- Ensure completion of all necessary forms (e.g. to document legally binding--agreements). --- Initiate approval requests to overcome various blocks (pricing, credit set up in--system). --- Identifying & delivering cross-functional solutions to achieve Operational excellence for the-- -- --Brands and Regions. --- Stimulate efficiency of order management, support regional & brand standardization--for-- --SAP--transactional and support processes. --- Execute transactions associated with complaints and returns, including logging,-- -- --investigating--and resolving requests in the system. Skills required: SAP and Salesforce Experience PreferredBackground in managing and performing in a customer service settingAbility to multi-taskAbility to think strategicallyExcellent verbal and written communication skills requiredUnderstanding of Metric based work with KPIs--Intermediate computer Skill Microsoft Applications Employees in this job may perform other duties as assigned.-- In addition to the above, all HGS-- employees are expected to: Promote teamwork and cooperative effort.-- Help train and give guidance to other HGS employees.--Maintain a clean, safe, and unobstructed work area, and practice good safety habits.Provide internal and external customers with the highest quality service.
Minimum Job Requirements : (Education, Experience, Skills) BA/BS in Business related field preferredMinimum of 4 years professional experience in customer service, sales support or marketingStrong Telemarketing skillsStrong product and customer knowledge.-- Complete knowledge of labels MSDSs and other product reference materialsDetail orientedComprehensive knowledge of company and organizationStrong verbal communication skillsCustomer service orientationTeamwork orientationIntermediate Computer Skills Utilizing MS Word and Excel--POSITION REQUIREMENTS COMPETENCIES: Uses Sound Judgment & Makes Decisions Wisely Asks questions of team members and managers to identify critical issues.-- Understands the impact of a decision on customers and HGS.-- Knows when to seek direction with an issue or problem and/or to gain understanding about the impact of an action or decision.
Shows Initiative Proactively seeks solutions to problems before being asked. Initiates self-development efforts and seeks job enrichment opportunities.
Promotes Teamwork Participates on cross functional teams.-- Provides knowledge about multiple projects, products and/or customers to increase team member understanding.-- Helps others improve individual contributions as a team member.
Communicates Effectively Listens and converses with a variety of audiences.-- Extracts key issues from others by asking the right questions.-- Able to present information and ideas in a cohesive and logical manner.
Embraces Differences Takes accountability for own progress and seeks to continually improve. Responds to others' varying needs. Appreciates differences among team members.
Drives Customer Focus Identifies opportunities to exceed the expectations of customers.-- Establishes and nurtures strong sustainable collaborative relationships with internal and external customers. Designs internal work processes to improve customer service. Adds value to the organization by providing exemplary customer service.-- Follows up, gets help from others when necessary. --EXEMPT/NON-EXEMPTNon-Exempt --LOCATION127 Monsanto - St Louis --ABOUT THE ORGANIZATIONAbout Hinduja Global Solutions (HGS):
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a 'globally local' approach, with over 42,371 employees across 72 delivery centers (as on 30th June 2019) in seven countries making a difference to some of the world's leading brands across nine key verticals. For the year ended March 2019, HGS had revenue of $689 million.PandoLogic.Category: Customer Service, Keywords: Customer Service Administrator

Keywords: Hinduja Global Solutions, Springfield , Customer Operations Specialist, Other , Fults, Illinois

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