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Operations Lead - Internal Med

Company: Springfield Clinic
Location: Springfield
Posted on: January 9, 2021

Job Description:

The Operations Lead is responsible for training and supporting the Patient Access Specialists, assisting in the daily oversight and development of staff, monitoring the department workflow, providing input for performance appraisals and assisting in adjusting staffing as needed to provide appropriate coverage. Also responsible for evaluating and prioritizing the work to be done and recommending adjustments to the manager that will maximize patient loyalty.Job RelationshipsReports to the Operations ManagerPrincipal Responsibilities

  • Assist manager with staff oversight, including: monitoring and approving requests for time off, entering absentee reports into payroll software as needed, interviewing and selecting qualified candidates, providing performance feedback on staff, scheduling, training/education, and being a Super User on SC Initiatives.
  • Respond to customer service issues and involve appropriate authority as needed.
  • Execute provider schedule changes with the direction of the manager.
  • Function as a resource for software issues, daily troubleshooting and education including identification and resolution of technical issues.
  • Review and take action on reports (i.e. Copay/TES edits/Televox/Missing Ticket/Denials/FMH).
  • Create and maintain accountability for staff and ensure workflow efficiency and accurate staffing. Maintain reception assignments and call coverage.
  • Function as a resource to the Manager to organize special projects/audits and to meet the goals set by Springfield Clinic.
  • Perform patient access duties, including answering incoming calls, checking patients in, verifying patient information, and updating information/registering new patients, collecting co-pays and/or payments, scheduling appointments, compiling charts, managing provider schedules, etc.
  • Enter work orders.
  • Enter supply orders and receive/deliver supplies and inventory.
  • Adhere to appropriate workflow processes. Report any workflow problems/complaints to the Manager.
  • Review and submit encounters. Review and forward charge review from patient accounting.
  • Complete daily deposits.
  • Assign and assure bump list/wait lists are worked daily.
  • Adhere and comply with all SC policies.
  • Review patient insurance eligibility.
  • Address no-show patients and pre-appointment cancellation calls.
  • Send Normal letters via Portal.
  • Manage front desk task lists and overdue task lists.
  • Assist with patient billing questions in the absence of a customer service representative.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.Education/Experience
    • High School graduate or GED required; Associate's degree preferred.
    • Previous leadership experience preferred.
    • Two (2) years of medical office and/or phone experience required.Knowledge, Skills and Abilities
      • Proficient and accurate typing skills required.
      • Knowledge of medical terminology is preferred.
      • Deductive reasoning.
      • Ability to work under pressure with accuracy.
      • Ability to shift work schedule/hours as business needs require.
      • Excellent attendance in previous work environment.
      • Demonstrates strong computer skills and knowledge of computer software programs.
      • Effective verbal, written and interpersonal communication skills.Working Environment
        • Office type environment requiring extended periods of sitting.PHI/Privacy LevelHIPAA1

Keywords: Springfield Clinic, Springfield , Operations Lead - Internal Med, Other , Springfield, Illinois

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