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UX Designer/User Researcher

Company: Alight Solutions
Location: Springfield
Posted on: November 20, 2020

Job Description:

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions. Through our family of apps and services, we're building a different kind of company that connects everything we work for (wealth, health, happiness) with the lives we want. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading HR tech company and help us reimagine how people and organizations thrive.

You ve wowed stakeholders at startups, Fortune 500 companies, and consultancies with your storytelling, insights, and guidance on how to act upon your findings. You have the interview skills that get people to open up when you re in the exploratory stage, the statistical know how to back decisions in the validation phase, the business acumen to position product design in a way that inherently makes people pay attention, and the design and presentation chops to visually communicate where you should be heading.

We re looking for an experienced and profoundly engaged UX Designer, User Researcher based in Chicago, IL or virtually, responsible for reimagining employee experiences for 26m users and their families and shipping the next generation of transformative, integrated, scalable, and robust enterprise products. The UX Designer, User Researcher will apply a strong design POV, deep understanding of user experience and set the bar for quality and innovation at Alight. For individual projects, they will understand market opportunities and user needs, and integrate deep insights and business requirements into design strategies and interactions. A balanced understanding of strategy, usability, interaction and visual design is a must. We know that takes all types of people and believe diverse backgrounds and experiences creates a stronger Alight.

KEY RESPONSIBILITIES

The individual will be involved in the following critical activities:

* Collaborating with a world-class team of Product Designers, UX Designers & Content designers

* Discover the real world problems that get in the way when people and organizations try to thrive

* Designs creative solutions for real world problems that help people and organizations thrive

* Crafts user scenarios, user flows, information architecture (IA) and pixel-perfect mockups and prototypes that include compelling interactions for websites, mobile apps, native apps and more

* Prototype, test, and iterate on designs; evaluates usability of existing systems as well as preliminary designs

* Presents research, strategy and design work to internal clients for review

* Collaborates effectively with developers, strategists, product managers, executives, Creative Directors and other designers to craft solutions for a variety of different platforms and industries

* Facilitates collaborative client discovery and design workshops and participates in ideations

* Motivates and champions award-wining Design at all times

* Experience in multitasking and working in ambiguous situations

* Help support a shared design vision across the company by building consensus on priorities leading to product design and execution

* Grow a culture of design and ship with speed, consistency, and quality; rebuilding our culture

* Builds on a culture of research democratization that encourages all parts of Alight to be involved in asking questions, thinking critically, and understanding what our end users need

* Look beyond point solutions and apply design to the creation of new strategies, systems, and in some cases entirely new businesses

* Offer organizational design thinking to best support the structure of the team and equip them for success in their goals

KNOWLEDGE, EDUCATION, CERTIFICATION, SKILLS & TECHNICAL PROFICIENCIES

The ideal experience and critical competencies for the role include the following:

* Live and breathe to design the future and have an award-winning portfolio (product, websites, apps, services, systems, etc) to prove it

* Experience with or background in design, social sciences, or humanities

* Experience with remote and in-person interviewing and usability testing

* Experience creating journey maps, userflows, information architecture, and wireframes

* Familiarity with A/B testing, card sorting, and design workshop facilitation

* Online portfolio of in-market examples of successful user interface design, focused on web and mobile

* Fluency in best practices for information architecture and interaction design, life-centered design process, as well as strong knowledge of user experience principles and techniques

* Expert knowledge of the end-to-end iterative product design process

* Expertise in Adobe Creative Cloud, Sketch, Miro/Mural, InVision a must; HTML, Javascript & CSS preferred

WORK EXPERIENCE

* Bachelor s degree or equivalent

* Experience in design tools such as Adobe Creative Cloud, Sketch, Miro/Mural, InVision a must; HTML, Javascript, CSS preferred

* Experience with remote user research tools such as UserZoom, Qualtrics, and Optimal Workshop

* Familiarity with analytics and statistical analysis tools such as Google Analytics, SPSS, and R

* Background in design, social sciences, or humanities

* 1+ years of experience in designer or researcher roles at Design or Digital Agencies, Startups or Fortune 500 companies

* 1+ years of experience working collaboratively with engineering/dev, design and user research teams

WORK ENVIRONMENT

In terms of cultural fit, the successful candidate will be self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced and successful designers. They will enjoy being a part of an organization focused on excellence and will be a naturally collaborative individual who enjoys interacting with individuals at all levels. Additionally, they will be a strong team player with a proactive approach and the ability to take initiative with discretion and judgment.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total

Keywords: Alight Solutions, Springfield , UX Designer/User Researcher, Other , Springfield, Illinois

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