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Research/Remediation Rep 2 -

Company: AppleOne
Location: Springfield
Posted on: January 17, 2020

Job Description:

HOURS: 8:00PM - 5:00PM Handle incoming emails, sort, and assign incoming work. Check and Letter verification process. Research missing hazard documents. Up load new escrow reimbursement requests within database and run daily macros. Responds, with some guidance from senior partners, to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services. Duties include: conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and non-monetary actions), researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. Reconciles general ledger accounts to ensure balance. Handles incoming correspondence in accordance with external and internal policies and procedures. Generates and/or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include: account maintenance, report generation, project work and work direction.: 1 years experience in each of the following: customer service, computer, and financial services. We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion. , , , If interested please contact 312-236-4645 or email [Click Here to Email Your Resum--]

Keywords: AppleOne, Springfield , Research/Remediation Rep 2 -, Other , Springfield, Illinois

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