Company: RL Canning
Posted on: May 17, 2019
Performs monitoring and support for information technology systems
and services related to security, network, applications, and
infrastructure operations required to meet the requirements of
customers. Takes full responsibility for monitoring and
coordinating support activities related to systems and service
performance and their contribution to the business.
- Performs remote monitoring and analysis of systems related
events and operations.
- Analyzes and ensures that events, incidents and requests are
handled according to agreed procedures and service levels,
including supporting documentation.
- Interacts with internal team, external customers, other service
functions and providers to troubleshoot, communicate status, and
- Use knowledge, judgement and service standards to determine
priority and coordinate escalation to support appropriate response
- Performs analysis and investigation of logs, trends, alerts,
notifications and other event or operational indicators.
- Gathers and prepares service and systems related data and
information required for operational effectiveness and
Qualifications & Skills
- Minimum of 1-3 years' experience supporting IT systems,
including broad knowledge of security, network, applications and
- Experience with a variety of programming languages, including:
JCL, TSO, COBOL, Easytriev, IMS, DB2, or VSAM
- Experience displaying strong communication skills; can explain
complex technological concepts to both technically proficient IT
professionals as well as end-users in an understandable and
- Utilize IT Service Management tools and techniques related to
tracking, documenting and reporting operational performance.
- Experience providing end-to-end ownership for problems, issues
- Working experience with network monitoring software and storage
management software preferred.
- Bachelor's Degree in Information Technology or related field
- * RL Canning is an Equal Opportunity Employer. All applicants
will be afforded equal opportunity without discrimination because
of race, color, religion, sex, marital status, national origin or
ancestry, age, physical or mental handicap unrelated to ability, or
an unfavorable discharge from military service.
Keywords: RL Canning, Springfield , Mainframe Developer, IT / Software / Systems , Springfield, Illinois
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