Technology Service Desk Consultant

Company: duvari group
Location: Saint Charles
Posted on: February 16, 2026

Job Description:

Job Description Job Description This St. Charles-based IT solutions provider is seeking a solution-minded support consultant to work directly with clients, solve real problems, collaborate with a strong technical team, and make a visible impact every day. If you enjoy helping people, value variety, and want to grow in an environment where technology, personality, and teamwork matter, this is a role worth getting excited about. Responsibilities Provide technical customer service to customers Triage and respond to requests via phone, email, and in person Follow established procedures to troubleshoot technical issues and complete maintenance requests Troubleshoot advanced technology issues and collaborate with senior team members to resolve them Communicate clearly with customers to ensure issues are resolved and fully understood Provide customer training and guidance to help them better leverage technology Skills Enjoys interacting with and helping customers Desires to partner with customers and team members to generate value Able to understand technical problems and follow technical procedures Enjoys problem solving and persists until issues are resolved Strong attention to detail and organizational skills Excellent professional written and verbal communication skills Able to adapt to the individual needs of each customer Qualifications Strong analytical skills and attention to detail Excellent written and verbal communication skills Knowledge and experience in information technology Experience in project management Ability to conduct research and stay current with industry trends Proficient in Windows and or MacOS administration Proficient in Google Workspaces and or Microsoft Office 365

Keywords: duvari group, Springfield , Technology Service Desk Consultant, IT / Software / Systems , Saint Charles, Illinois