Mgr, Software Development - IT Roadmap/ Technology

Company: SPECTRUM
Location: Maryland Heights
Posted on: August 7, 2022

Job Description:

JOB SUMMARY
Responsible for leadership of Billing Operations professionals who use current technology to maximize effectiveness and accuracy of existing systems. The leader will plan, coordinate, direct, and design activities for their department. Provide direction and support for solutions that enhance mission-critical business operations of the organization. Serves as the liaison between the various business operations functional groups impacted by a particular initiative. This role requires expert level understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning. Possesses expertise in Billing Operations, as well as an understanding of the systems and capabilities.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience

Manage a development team that operates cross-functionally with product, operations, and testing teams to ensure quality and timely delivery of code.

Provide team support and direction on shifting priorities for new and existing projects as well as enterprise initiatives. Organizes and delegates work as needed.

Implement software proposals and estimates scope of work. Plans for and aligns resources for completion of work. Works closely with cross functional teams on resource allocation, budget implications and timeline considerations.

Advocates the organization's information technology vision; Balances stakeholders competing priorities by providing clear overall direction, defining anticipated results and evaluating success in terms of the results achieved

Oversees and defines business and systems requirements for new and/or enhanced technology implementations. Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies.

Leads the billing (Amdocs/ICOMS/CSG) enhancement efforts to include associated applications to support the long term and operational needs of the Residential, Commercial and other businesses

Ensure adequate project documentation is created.

Provide input to management regarding technical issues, strategic planning of projects, system operations, and new software development and deployment.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate in a clear, straight-forward, and professional manner
Knowledge of company products and services
Moderate knowledge of billing systems (CSG/Amdocs - Preferred)
Working knowledge of software development and delivery
Aptitude to understand and grow technical knowledge in areas of software development and delivery
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Leadership skills and ability to build and develop teams.
Attention to detail and quality with excellent problem solving and communication skills.
Strong passion about automation, testing, and code quality.
Knowledge of Java, JavaScript or Python and modern software approaches and architectures.
Agile experience
Experience in at least one of the following functional disciplines: Product Management, Operations, Software Engineering or having worked closely among these disciplines for years.
Think through the tools, processes, capabilities, metrics and talent that is required to operate systems supporting rapid growth, at high scale & availability

Education
BA/BS in Information Technology, Computer Science, related field or equivalent work experience

Related Work Experience
5 Years - Software Engineering experience
2 Years - Leadership experience
2 Years - Billing Operations

WORKING CONDITIONS
Office environment
ISW500 316840 316840BR

Keywords: SPECTRUM, Springfield , Mgr, Software Development - IT Roadmap/ Technology, IT / Software / Systems , Maryland Heights, Illinois